We are required to complete a security check to ensure that we are a being responsible when dealing with your data and that we prevent fraud where possible. 

Yes absolutely. We keep them securely and privately and will delete all documents off our system within 24 hours after completing your order.

We request photographs only and they must be a full and clear image of the ID. For paperless bank statements, a PDF attachment is fine. We cannot accept scans.

We would first advise you to try Resetting your password for your account by clicking on ‘Forgot Your Password?’ when you attempt to login. If you are still having issues, contact our Customer Service team by visiting our contact us page and they will be able to assist you.

Please attach any documents that are required to the form in your Metrofone Account section, and we will process these for you.

Once you upload your documents in your Metrofone Account you will see a thank you message from us, this means we have your documents, and they are ready to be processed. 

If we’ve confirmed that we have your ID documents, this is completed the same day, usually within 3 hours. There’s no need to get in touch, we’ll contact you as soon as we have processed your documents.

Unfortunately without the documents we are unable to proceed with the order. A consideration is buying the phone you want SIM free. You won’t need any ID documents, nor will you be credit checked.

As per the GOV.UK website, identity cards were scrapped in 2011 - they're no longer valid and can't be used as proof of identify, so unfortunately these will not be accepted.

Yes, we’ll immediately return any payments you’ve made if the order is cancelled. This usually takes 3 to 5 working days to appear on your available bank balance, although some banks may take longer. Please contact your bank for any updates.

You will only need to provide this information if we have emailed you to request ID documents. We ask some of our customers to supply ID documents to verify their details for fraud prevention. 

If you haven’t been paid your cashback it could be for a few reasons which can be:

• You have disconnected your contract from the network.
• You are not up to date with your bills.
• The account details provided for payment are incorrect.

There is no need to claim, the cashback is automatically paid to you 90 days after connection of your contract as long as you are still connected to the network.

You will know what type of cashback you have by looking at your confirmation email for your order.

Automatic cashback is an offer from us that helps to reduce your effective costs per month from the network. You receive a payment of a lump sum 90 days after connection of your contract. 

You are paid your cashback as a BACS transfer into your account 90 days after connection of your contract.

The time it takes to obtain a decision for your credit check depends on the network that you have chosen, you can expect a result straight away if you purchase a product with the TalkMobile or Three network. If you chose a plan with Vodafone it may take up to 3 hours to receive an update on your order within our processing times.

A credit check is required to confirm your eligibility and affordability for the phone contract you have chosen.

In most cases you will require a credit check to be completed to confirm your eligibility for the phone contract you are applying for.

If your credit check has been referred you would have received an email with any instructions to follow, in some cases we may request for you to contact the network directly to obtain a decision from the network as they may need to ask you some questions relating to the application.

The credit check that is completed is done by the network directly and they make the decision of your eligibility for the contract. 

If for any reason you do not pass the credit check your order will be cancelled and any pending transactions will be released back to you by your bank within 3 to 5 working days.

You shouldn’t miss delivery as Royal Mail should post this through your letterbox with any of your usual post.

Our Sim Only contracts are despatched via Royal Mail First Class post, if your order has been placed before 5pm you should expect this Next Day, however it may take up to 2 days for your order to arrive. 

Sim Only Contracts are delivered using Royal Mail and will be posted through your letterbox in an envelope.

In the unlikely event that you have been waiting for more that 3 days for your Sim to arrive please reach out to our Customer Service team by visiting the contact us page so that they can provide you with information to obtain a replacement sim card from the network provider.

In some cases, your plan may include promotions and discounts, and these may not appear on your network account or bill right away. Please allow up to 7 days for this to show, and if there are any issues send us a copy of your bill so that we can query this with your chosen network for you. 

You can view your bill in a couple of ways, this can be done by downloading the correct Mobile Phone App for your provider or by logging into your network account on a computer or laptop. 

Information on how you can download your bill can be found below:

Three: Click Here

Vodafone: Click Here

TalkMobile: Click Here

There are a few reasons why your bill may be higher than expected, we have listed some of the main ones below for you:

Your First and Last Bills

You might notice both your first bill and last bill are higher than usual. On your first bill, you'll be charged for the first few days as well as your normal monthly charge.

Your final bill may include any additional charges you owe up to the day you cancelled. This is added to the monthly charge for the 30-day notice period.

Price increases during your plan

Your bill may increase in the middle of your plan if you have reached the end of a promotional period or inline with the terms and conditions of your contract, and the approach the network takes will depend on when you joined them.

Using your phone abroad

If you do not have a spend cap set and you use your phone abroad you will incur extra charges to do this if roaming is not included as part of your plan.

Calling or texting abroad from the UK

If you call or text an international number from the UK you will be charged for this. Call charges will vary depending on the network you are with, and visiting their website will help you in finding these.

Outside of allowance charges

When using your phone for calls, certain numbers are charges outside of your regular monthly price plan and the rates for these numbers do vary, you can find more information on these charges by visiting the website of your chosen network provider.

If you wish to transfer your number from another network onto your new contract, then you need to request a PAC (Port Authorisation Code) from your current network provider. You can do this by texting the word PAC to 65075 – You will get a text message immediately with your PAC. Once you have this you will need to provide this to us during the checkout section of the website, and we will then ensure that your phone number is transferred to your new contract automatically.

If you would like to switch networks, cancel your existing number, and get a new number on your new contract, you need to request a STAC (Service Termination Authorisation Code) from your current network provider. You can do this by texting the word STAC to 75075 – You will get a text message immediately with your STAC. Once you have this you will need to provide this to us during the checkout section of the website and we will cancel your existing service when we connect your new contract.

A PAC is a 9-character code in the format ‘ABC123456’ that allows you to port your mobile phone number over to a new network. You cannot use a PAC code to stay with the same network.

A STAC is a 9-character code in the format ‘123456ABC’ that allows you to take a new number to a new network whilst also cancelling your existing phone contract with your old network. You cannot use a STAC code to stay within the same network.

To get a PAC you can text the work ‘PAC’ to 65075. You then need to provide this to us so we can arrange an automatic number transfer with your old network and cancel your old service.

To get a STAC you can text the work ‘STAC’ to 75075. You then need to provide this to us so we can arrange cancellation of your old service with your old network.

You will receive a text within 60 seconds with the code, this needs to be entered in our checkout when placing an order for a new contract.

No, unfortunately the networks don’t allow you to port your number if you are staying on the same network as your current contract, if you would like to keep your number with the existing network you would be required to upgrade or you can call our team on 0333 900 1133 so we can help you with any other options. 

Your mobile number will change within one working day after the new contract has been activated.

Once you have received your PAC/STAC it is valid for 30 days. If you don’t use this, your mobile number will not switch, and you could risk being billed by your old provider as well as your new provider. If your code expires before you use it, you will need to text the original number again.

No, you don’t have to use these codes. If you do not provide a code, you will receive a new number and your old contract will stay active, you will be at risk of being charged for your previous contract as well as your new contract.

If you wanted to keep your number later down the line, you would need to discuss this with the network directly, we can only do this for you when you place your order.

You will not be charged for texting these numbers. If you are still within your contract, you may need to pay an early termination fee. The text message you receive with your code will let you know if you have any payments to make before you can switch networks.

If you have multiple numbers with your network, you would need to call your current network or visit your online account.

Yes, you can still transfer your number if you are on Pay as You Go.

If you are still within your contract, you may need to pay an early termination fee or ETF. You can find out if an ETF is due by texting INFO to 85075. To pay this fee, you would need to contact your network directly.

Yes, you can do this by obtaining a PAC code from your old / existing network and providing it to your new network. Unfortunately you will have to do this directly with the networks.

Your phone will be delivered by courier (DPD) and will be packaged in a DPD Bag, a brown box and include your order inside. You or another member of your household do need to be at home in order to accept the delivery as DPD will take a photo of the parcel when it arrives.

If you are not at home DPD will leave a calling card (with contact details) and reattempt the following working day. If your second delivery is missed, your order will be returned to your nearest DPD depot and held for up to 72 hours. You can get in touch with DPD online or by calling 0121 275 0500 to rearrange your delivery.

If you are not in on the day of your delivery you are able to update your delivery date or upgrade your delivery by visiting the DPD website, logging into the DPD App or calling DPD on 0121 275 0500. Please be aware that as you have ordered a mobile phone, options such as: Leave with Neighbour, Leave in a Safe Place or DPD Pick Up Shop will not be made available to you. 

Unfortunately, due to security measures we have in place you are not able to change your delivery address if you are taking out a new contract with Metrofone, in some cases we are able to change the address for existing customers who are upgrading with us.

In the unlikely event that you have not received your delivery and the tracking has not been updated please contact us by visiting the contact us page as we may need to contact DPD to obtain more information for you. 

We use DPD's premium next day delivery service which requires a signature on arrival. If you are not going to be home DPD will leave you a consignment card and you are able to pick up your item from your nearest collection point, or alternatively rearrange delivery.

*Subject to successful network and / or identity checks and stock. Excludes bank holidays. For more information on weekend and bank holiday deliveries please see our FAQs

If your order has been placed over a Bank Holiday weekend, you can except delivery of your order, if accepted, on the following working day which is usually on a Tuesday. Unfortunately, DPD are not able to deliver your phone on a Bank Holiday. 

If you have received a damaged device please call us within 24 hours of receipt to allow us to look into this for you.

If you are reporting this after the initial 24 hours we will need to raise an investigation with our courier. Please give us a call to report and discuss next steps. 

24th December:

Orders placed before 2pm – Delivered by 27th December

Orders placed after 2pm – Delivered 28th December

25th December: Delivered 28th December

26th December: Delivered 28th December

27th December:Orders placed before 6pm – Delivered 28th December

28th December: Regular delivery

29th December: Regular delivery

30th December: Regular delivery

31st December: Orders placed before 2pm – Delivered by 2nd January

If your order has been cancelled prior to shipment the upfront cost is a pending transaction with your bank, this transaction would have since been cancelled and the bank should be processing this back into your available balance, this usually takes 3 to 5 working days but can take between 8 to 30 days if you are with an online bank.

Online banks work differently to your everyday high street bank, and therefore any refunds or pending transactions may take longer to appear back in your available balance, typically up to 30 days. Don’t worry though, you can contact the bank to query this with them and they should be able to provide more information to you.

If you have returned your device you will receive a full refund of any monies paid 3 to 5 days after the confirmation of your contract being cancelled. 

As per our terms and conditions the £2.50 shadow payment is to verify the card you are using and is returned to you.

You can expect this back in your available balance 3 to 5 days from the date of the transaction, as this is a pending transaction you may not see this appear on your bank statement as coming back to you.

For 24 Month Contracts

You will need to claim your cashback in stages throughout the airtime agreement of your contract. For 24 month contracts your cashback is claimable in five instalments. You need to claim in billing months 6, 9, 12, 15 and 18 of your airtime agreement. You must claim within 60 days of your bill date.

For example if you are connected on 1st January then your first bill date will be in January. Your sixth bill date and your first claim will be in June. When you receive your sixth bill, you will need to upload this and submit your claim, via the account section of the website, within 60 days of the date on the bill.

For 12 Month Contracts

You will need to claim your cashback in stages throughout the airtime agreement of your contract. For 12 month contracts your cashback is claimable in five instalments. You need to claim in billing months 3, 5, 7, 9 and 12 of your airtime agreement. You must claim within 60 days of your bill date.

For example if you are connected on 1st January then your first bill date will be in January. Your third bill date and your first claim will be in March. When you receive your third bill, you will need to upload this and submit your claim, via the account section of the website, within 60 days of the date on the bill.

We aim to process all cashback claims within 21 days and pay all successful claims within 28 days via BACS. Claims will be paid into the bank account you provided at the time of ordering.

Claims may be rejected if:

• You are not claiming within your claim period
• You have been disconnected from the network
• You have changed your tariff with the network
• You have provided the incorrect order number or Date of Birth when submitting your claim
• The customers name on the bill does not match the name on the original order
• The copy of the bill you submit is not on the same network as the network ordered on your original order

You will need to upload the first page of your network airtime bill (or a copy of) which shows:

• The name of the customer (must match the name we have on your original order)
• Your mobile phone number
• The bill value
• The bill date

If your phone has very unfortunately developed a fault we are always on hand to help! In these cases we would offer for you to send your phone to us for testing and process an exchange for you, to start this process please reach out to our Customer Service Team by visiting the contact us page.

If your phone develops or arrives with a fault you have 30 days to report this to us.

We would always look to replace your phone for you however this does vary case by case and we will inform you if any repairs need to be completed.

We aim to process your return as soon as possible after receipt of the device at our return warehouse, typically we aim to complete a screening of your device within 48 hours and ship a replacement to you for next day delivery following this if approved. 

In most cases you should be able to change the device you have purchased within your 14 day cooling off period, please bare in mind that an additional credit check may be required in order for us to complete this change for you. You can talk to our friendly Customer Service Team by visiting our contact us page to discuss your options.

You have 14 days to change your phone if you have changed your mind and 30 days if it becomes or arrives faulty. 

In order to exchange your phone please reach out to us by visiting our contact us page, they will be able to assist you with the exchange process and provide any necessary information to you.

If you are exchanging your device you may still incur line rental charges during the process as the line does remain connected during this time.

We aim to process your return as soon as possible after receipt of the device at our return warehouse, typically we aim to complete a screening of your device within 48 hours and ship a replacement to you for next day delivery following this if approved. 

In order to return your phone please reach out to our Customer Service Team by visiting our contact us page, they will be able to assist you with the returns process and provide any necessary information to you.

If you are returning your device you may still incur line rental charges during the cancellation process as the line does remain connected during this time.

We unfortunately do not offer a pre-paid label for you to return your device. 

We aim to process your return as soon as possible after receipt of the device at our return warehouse, typically we aim to complete a screening of your device within 48 hours and if approved the cancellation process with your chosen network provider may take up to 72 hours to complete.

If you no longer wish to complete your return then please do reach out to us by visiting our contact us page to give us the good news!

You will still be able to retain your existing number if you have moved this during the 14 day cooling off period, we will ask this of you as part of our returns process when you give us a call. Please ensure you do not request a PAC Code directly from the network provider during this time as you may incur Early Termination Costs. 

Offer Details

1. Customers must order a Sony Xperia 1 III either Sim Free or on a qualifying Contract

2. Customers will receive the gift at the same time the handset is delivered

THE PROMOTION

Order a Sony Xperia 1 III from Metrofone From 01.03.2022

OFFER

Participants who order a new Sony Xperia 1 III either SIM free or with a monthly contract basis, in-store, online or call centre sales, from Metrofone

Full Terms and Conditions

1. This Offer is open to residents of the United Kingdom, aged 18 and over only, not employees or their immediate families of the Promoter, its agents, or anyone professionally connected to the Offer. Purchase and Internet access required. Keep receipt or online confirmation.

2. To participate in this Offer you (hereinafter “you” or the “Participant”) need to purchase an Xperia™ 1 III from www.metrofone.co.uk during the Promotion Period

3. Having purchased a Qualifying Device during the Promotion Period, one pair of Sony WH-1000XM3 Headphones will be despatched with the handset in accordance with these terms and conditions.

4. This offer runs from 00:00:01 01.03.2022 (or whilst stocks last)

5. If you return your Qualifying Device because of a change of mind, your order will be invalidated, and you will need to return the Headphones under this Offer.

6. If the Headphones are not returned you will be charged for the full value

7. If the Headphones are returned but are damaged or opened, you will be charged for the full value.

8. Headphones will be sent to the delivery address provided as part of your handset order

9. You are only eligible for one pair of Headphones per Qualifying Device.

10. Metrofone terms apply when purchasing a Qualifying Device, please visit www.metrofone.co.uk for further details of the applicable terms.

11. Owing to circumstances outside the reasonable control of the Promoter, and only where circumstances make this unavoidable, the Promoter reserves the right to withdraw or amend the offer at any time but will use all endeavours to minimise the effect to the consumer in order to avoid disappointment.

12. The Headphones can’t be exchanged and there is no cash or other reward available, except owing to circumstances outside the reasonable control of the Promoter, the Promoter reserves the right to substitute one pair of Headphones for a suitable alternative of equal or greater value.

13. You are responsible for any costs or expenses incurred as a result of participation in the Offer including without limitation the purchase of a Qualifying Device including accessing the internet if applicable. Costs to participate in the offer via the internet may vary so please check with your local service provider for current charges.

14. All cases of Headphones being damaged upon receipt must be reported to the Promoter within 24 hours. The Headphones are supplied with a warranty from the manufacturer. It is your responsibility to contact the manufacturer or visit the manufacturer's website in order to register your Headphones for the full manufacturer’s warranty. No other warranty is provided.

15. Any personal information, including, without limitation, your name, age, address (including postcode), mobile phone number and/or email address will be used solely in connection with this Offer and will not be disclosed to any third party except for the purpose of this Offer (including subsequent promotions as stated in these Terms and Conditions) or fulfilling the Headphones where applicable.

16. The Promoter will not be responsible for any failed connection by your attempt to access the website required for entry for whatever reason.

17. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this promotion or accepting or using the prize/gift, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law.

18. If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these terms and conditions and the remaining clauses shall survive and remain in full force and effect.

19. These terms and conditions shall be governed by and construed in accordance with the laws of England and subject to the exclusive jurisdiction of the courts of England and Wales.

Offer Details

1. Customers must order a Sony Xperia 5 III either Sim Free or on a qualifying Contract

2. Customers will receive the gift at the same time the handset is delivered

THE PROMOTION

Order a Sony Xperia 5 III from Metrofone either Sim Free or on a qualifying Contract

OFFER

Participants who order a new Sony Xperia 5 III either SIM free or with a monthly contract basis, in-store, online or call centre sales, from metrofone

Full Terms and Conditions

1. This Offer is open to residents of the United Kingdom, aged 18 and over only, not employees or their immediate families of the Promoter, its agents, or anyone professionally connected to the Offer. Purchase and Internet access required. Keep receipt or online confirmation.

2. To participate in this Offer you (hereinafter “you” or the “Participant”) need to purchase an Xperia™ 5 III from www.metrofone.co.uk during the Promotion Period

3. Having purchased a Qualifying Device during the Promotion Period, one pair of Sony WH-H910N Headphones will be despatched with the handset in accordance with these terms and conditions.

4. This offer runs whilst stocks last

5. If you return your Qualifying Device because of a change of mind, your order will be invalidated, and you will need to return the Headphones under this Offer.

6. If the Headphones are not returned you will be charged for the full value

7. If the Headphones are returned but are damaged or opened, you will be charged for the full value.

8. Headphones will be sent to the delivery address provided as part of your handset order

9. You are only eligible for one pair of Headphones per Qualifying Device.

10. metrofone terms apply when purchasing a Qualifying Device, please visit www.metrofone.co.uk for further details of the applicable terms.

11. Owing to circumstances outside the reasonable control of the Promoter, and only where circumstances make this unavoidable, the Promoter reserves the right to withdraw or amend the offer at any time but will use all endeavours to minimise the effect to the consumer in order to avoid disappointment.

12. The Headphones can’t be exchanged and there is no cash or other reward available, except owing to circumstances outside the reasonable control of the Promoter, the Promoter reserves the right to substitute one pair of Headphones for a suitable alternative of equal or greater value.

13. You are responsible for any costs or expenses incurred as a result of participation in the Offer including without limitation the purchase of a Qualifying Device including accessing the internet if applicable. Costs to participate in the offer via the internet may vary so please check with your local service provider for current charges.

14. All cases of Headphones being damaged upon receipt must be reported to the Promoter within 24 hours. The Headphones are supplied with a warranty from the manufacturer. It is your responsibility to contact the manufacturer or visit the manufacturer's website in order to register your Headphones for the full manufacturer’s warranty. No other warranty is provided.

15. Any personal information, including, without limitation, your name, age, address (including postcode), mobile phone number and/or email address will be used solely in connection with this Offer and will not be disclosed to any third party except for the purpose of this Offer (including subsequent promotions as stated in these Terms and Conditions) or fulfilling the Headphones where applicable.

16. The Promoter will not be responsible for any failed connection by your attempt to access the website required for entry for whatever reason.

17. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this promotion or accepting or using the prize/gift, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law.

18. If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these terms and conditions and the remaining clauses shall survive and remain in full force and effect.

19. These terms and conditions shall be governed by and construed in accordance with the laws of England and subject to the exclusive jurisdiction of the courts of England and Wales.

Participants agree to be bound by these terms and conditions (the “Terms and Conditions”). Any information or instructions published by the Promoter about the Promotion at www.OPPOstore.co.uk/claims form part of the Terms and Conditions.

The Promoter

1. The Promoter is Unumplus Limited, 7, Albert Buildings, 49 Queen Victoria Street, London, United Kingdom, EC4N 4SA (the “Promoter”).

Purchase Period

2. The Purchase Period will commence at 00:01 (UK) on 16th January 2023 and will close at 23:59 (UK) on the 13th February 2023 (‘Purchase Period’).

Purchase and a valid email address are necessary.

This Promotion is subject to the standard sale Terms and Conditions of Metrofone that cover the deposit and purchase of the Promotional Product.

Claim Period

3.The Claim Form found at www.OPPOstore.co.uk/claims will be open for claims from 00:01 (UK) on 16th January 2023 and will close at 23:59 (UK) on the 13th March 2023 (Claim Period)

Eligibility

4. To be eligible to participate in the Promotion you must be an individual that is a resident (aged 18 or over) in the United Kingdom, Isle of Man or Channel Islands (“Participant”).

5. Employees or agents of the Promoter that are involved in the operation of this Promotion or anyone professionally connected to this Promotion are not eligible to enter.

6. Network providers, retailers, distributors, resellers and any person who purchases a Promotional Product (defined below at Condition 6) for resale or otherwise not as the user of the Promotional Product, may not participate in this Promotion and are specifically excluded as a Participant.

7. This Promotion is not available in conjunction with any other OPPO offer or Gift with Purchase promotion.

Offer

8. Participants who purchase a new (i.e. not second hand, refurbished. ex-display or damaged box) OPPO FIND X5 (“Promotional Product”) from Metrofone in the UK, Isle of Man or Channel Islands (the “Territories”) either online or via telesales within the Purchase Period, and whom complete their order with the retailer, will be eligible to claim the associated Gift with Purchase as shown in the table below (“Gift with Purchase”) by redemption, subject to full compliance with the Terms and Conditions.

Promotional Product and corresponding Gift with Purchase

9. Purchases from auction websites (e.g. eBay) or from third party sellers on online retailers’ websites (e.g. Amazon Marketplace) or any other retailer that is not listed above in Table 1, are specifically excluded from this Promotion.

10. Gifts cannot be exchanged for cash or any other product. In the event of unforeseen circumstances, the Promoter may substitute a Gift with Purchase item of equal or greater value for the Gift with Purchase item. Where a Gift with Purchase item is offered in a particular colour or choice of colours, the Promoter reserves the right to provide an alternate colour option if required.

Claims

11. To claim, Participants must purchase a Promotional Product during the Purchase Period then visit www.OPPOstore.co.uk/claims and complete the online claim Form (a “Claim”) by completing the following steps:

• Upload a valid Proof of Purchase (receipt, order confirmation, order confirmation email, delivery note)

• Enter the date of purchase

• Enter their personal details (name, address, mobile number, email address)

• Enter the IMEI number of the new phone (in the case of dual SIM models, only IMEI No1 should be submitted)

12. Maximum one (1) Claim per eligible product. Maximum four (4) claims per household. Maximum one hundred (100) claims per business customer.

13. Participants will be sent an email to the email address used when making their Claim, immediately after submitting their Claim to confirm that their Claim has been received by the Promoter. If an email acknowledgement has not been received, it is the Participant’s responsibility, have checked the junk/spam folder of the email inbox, to contact the Promoter’s customer service team using the email address [email protected] within seven (7) days of a Claim being submitted. In the event that a Participant does not inform the Promoter within this time frame, the Promoter will reserve the right to not issue the Gift with Purchase.

14. Claim Validation will take up to 21-28 working days.

Once the claim has been validated and Metrofone has confirmed that the Promotional Product has not been returned, an email will be sent to the Participant advising that the Claim has been approved and the Gift With Purchase will be dispatched to the address shared in the Claim form within 14 days. (‘Claim Validation.’)

15. If a Claim is deemed to have been submitted incorrectly, the Participant will be notified via email and offered the opportunity to provide the required information within seven (7) days of submission. If no response is received within seven (7) days of the email, then the Claim shall be marked as invalid, and the Participant will no longer be eligible for the Gift With Purchase.

16. Claims that are incomplete, illegible, or damaged together with Claims which do not satisfy the requirements of these Terms and Conditions will be deemed invalid.

17. The Promotional Product will be delivered within fourteen (14) days of the Claim being validated and will only be sent to a registered UK, Isle of Man or Channel Islands address provided during the Claim.

18. The Promoter reserves the right at its absolute discretion to disqualify Claims which it considers do not comply with these Terms and Conditions.

19. The Promoter shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid Claims including, without limitation, to require further verification as to proof of purchase, as well as the identity, age and other relevant details of a Participant. The Promoter may refuse to award the Gift With Purchase in the event of any Participant’s fraud, dishonesty, breach, or non-entitlement under these Terms & Conditions or seek recovery of its value that has been awarded.

20. This Promotion may not be combined with any other promotion offered by the Promoter.

Privacy and Data Protection

21. The Promoter’s use of any personal information submitted by the Participant shall be limited to communications about the Promotion and future Promotional Activity operated by the Promoter. The Participant hereby consents to its personal information being used for this purpose and confirms that it agrees with the Promoter’s privacy policy available at: www.OPPO.com/en/privacy/.

22. Participants’ data shall not be passed to any third party other than for the purposes of administering this promotion.

General

23. The Promoter shall not be liable for any interruption to the Promotion whether due to force majeure or other factors beyond the Promoter’s control. Should an act, omission, event or circumstance occur which is beyond the reasonable control of the Promoter, and which prevents the Promoter from complying with these Terms & Conditions the Promoter will not be liable for any failure to perform or delay in performing its obligations.

24. In the event that the Promotion is not capable of running as planned for reasons including but not limited to tampering, unauthorised intervention, fraud, dishonesty, technical failures, or any other causes beyond the control of the Promoter which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter reserves the right to disqualify any individual who tampers with the entry process or does not comply with these Terms & Conditions and to cancel, modify or suspend the Promotion or invalidate any affected entries.

25. The Promoter will not be responsible or liable for: (a) any failure to receive submissions due to transmission failures and other conditions beyond its reasonable control; (b) any late, lost, misrouted, or damaged transmissions or Claims; (c) any computer or communications related malfunctions or failures; (d) any disruptions, losses or damages caused by events beyond the control of the Promoter; or (e) any printing or typographical errors in any materials associated with the Promotion.

26. Participants will be solely responsible for any and all applicable taxes and any other relevant costs or expenses which are not stated in the Terms and Conditions as being included.

27. The Promoter together with any associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Promotion or accepting or using a Gift with Purchase item except for any liability which cannot be excluded by law. Nothing will exclude the Promotor’s liability for death or personal injury as a result of its negligence.

28. If any provisions of these Terms & Conditions are judged to be invalid, illegal or unenforceable, this will not affect or impact the continuation in full force and effect the remainder of the provisions.

29. These Terms & Conditions are governed by English law and their interpretation and application will be subject to the exclusive jurisdiction of the courts of England and Wales.

Participants agree to be bound by these terms and conditions (the “Terms and Conditions”). Any information or instructions published by the Promoter about the Promotion at www.OPPOstore.co.uk/claims form part of the Terms and Conditions.

The Promoter

1. The Promoter is Unumplus Limited, 7, Albert Buildings, 49 Queen Victoria Street, London, United Kingdom, EC4N 4SA (the “Promoter”).

Purchase Period

2. The Purchase Period will commence at 00:01 (UK) on 16th January 2023 and will close at 23:59 (UK) on the 13th February 2023 (‘Purchase Period’).

Purchase and a valid email address are necessary.

This Promotion is subject to the standard sale Terms and Conditions of fonehouse that cover the deposit and purchase of the Promotional Product.

Claim Period

3.The Claim Form found at www.OPPOstore.co.uk/claims will be open for claims from 00:01 (UK) on 16th January 2023 and will close at 23:59 (UK) on the 13th March 2023 (Claim Period)

Eligibility

4. To be eligible to participate in the Promotion you must be an individual that is a resident (aged 18 or over) in the United Kingdom, Isle of Man or Channel Islands (“Participant”).

5. Employees or agents of the Promoter that are involved in the operation of this Promotion or anyone professionally connected to this Promotion are not eligible to enter.

6. Network providers, retailers, distributors, resellers and any person who purchases a Promotional Product (defined below at Condition 6) for resale or otherwise not as the user of the Promotional Product, may not participate in this Promotion and are specifically excluded as a Participant.

7. This Promotion is not available in conjunction with any other OPPO offer or Gift with Purchase promotion.

Offer

8. Participants who purchase a new (i.e. not second hand, refurbished. ex-display or damaged box) OPPO Find X5 Lite (“Promotional Product”) from Metrofone in the UK, Isle of Man or Channel Islands (the “Territories”) either online, in-store or via telesales within the Purchase Period, and whom complete their order with the retailer, will be eligible to claim the associated Gift with Purchase as shown in Table 2 below (“Gift with Purchase”) by redemption, subject to full compliance with the Terms and Conditions.

Promotional Product and corresponding Gift with Purchase

9. Purchases from auction websites (e.g. eBay) or from third party sellers on online retailers’ websites (e.g. Amazon Marketplace) or any other retailer that is not listed above in Table 1, are specifically excluded from this Promotion.

10. Gifts cannot be exchanged for cash or any other product. In the event of unforeseen circumstances, the Promoter may substitute a Gift with Purchase item of equal or greater value for the Gift with Purchase item. Where a Gift with Purchase item is offered in a particular colour or choice of colours, the Promoter reserves the right to provide an alternate colour option if required.

Claims

11. To claim, Participants must purchase a Promotional Product during the Purchase Period then visit www.OPPOstore.co.uk/claims and complete the online claim Form (a “Claim”) by completing the following steps:

• Upload a valid Proof of Purchase (receipt, order confirmation, order confirmation email, delivery note)

• Enter the date of purchase

• Enter their personal details (name, address, mobile number, email address)

• Enter the IMEI number of the new phone (in the case of dual SIM models, only IMEI No1 should be submitted)

12. Maximum one (1) Claim per eligible product. Maximum four (4) claims per household. Maximum one hundred (100) claims per business customer.

13. Participants will be sent an email to the email address used when making their Claim, immediately after submitting their Claim to confirm that their Claim has been received by the Promoter. If an email acknowledgement has not been received, it is the Participant’s responsibility, have checked the junk/spam folder of the email inbox, to contact the Promoter’s customer service team using the email address [email protected] within seven (7) days of a Claim being submitted. In the event that a Participant does not inform the Promoter within this time frame, the Promoter will reserve the right to not issue the Gift with Purchase.

14. Claim Validation will take up to 21-28 working days.

Once the claim has been validated and Metrofone has confirmed that the Promotional Product has not been returned, an email will be sent to the Participant advising that the Claim has been approved and the Gift With Purchase will be dispatched to the address shared in the Claim form within 14 days. (‘Claim Validation.’)

15. If a Claim is deemed to have been submitted incorrectly, the Participant will be notified via email and offered the opportunity to provide the required information within seven (7) days of submission. If no response is received within seven (7) days of the email, then the Claim shall be marked as invalid, and the Participant will no longer be eligible for the Gift With Purchase.

16. Claims that are incomplete, illegible, or damaged together with Claims which do not satisfy the requirements of these Terms and Conditions will be deemed invalid.

17. The Promotional Product will be delivered within fourteen (14) days of the Claim being validated and will only be sent to a registered UK, Isle of Man or Channel Islands address provided during the Claim.

18. The Promoter reserves the right at its absolute discretion to disqualify Claims which it considers do not comply with these Terms and Conditions.

19. The Promoter shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid Claims including, without limitation, to require further verification as to proof of purchase, as well as the identity, age and other relevant details of a Participant. The Promoter may refuse to award the Gift With Purchase in the event of any Participant’s fraud, dishonesty, breach, or non-entitlement under these Terms & Conditions or seek recovery of its value that has been awarded.

20. This Promotion may not be combined with any other promotion offered by the Promoter.

Privacy and Data Protection

21. The Promoter’s use of any personal information submitted by the Participant shall be limited to communications about the Promotion and future Promotional Activity operated by the Promoter. The Participant hereby consents to its personal information being used for this purpose and confirms that it agrees with the Promoter’s privacy policy available at: www.OPPO.com/en/privacy/.

22. Participants’ data shall not be passed to any third party other than for the purposes of administering this promotion.

General

23. The Promoter shall not be liable for any interruption to the Promotion whether due to force majeure or other factors beyond the Promoter’s control. Should an act, omission, event or circumstance occur which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these Terms & Conditions the Promoter will not be liable for any failure to perform or delay in performing its obligations.

24. In the event that the Promotion is not capable of running as planned for reasons including but not limited to tampering, unauthorised intervention, fraud, dishonesty, technical failures, or any other causes beyond the control of the Promoter which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter reserves the right to disqualify any individual who tampers with the entry process or does not comply with these Terms & Conditions and to cancel, modify or suspend the Promotion or invalidate any affected entries.

25. The Promoter will not be responsible or liable for: (a) any failure to receive submissions due to transmission failures and other conditions beyond its reasonable control; (b) any late, lost, misrouted, or damaged transmissions or Claims; (c) any computer or communications related malfunctions or failures; (d) any disruptions, losses or damages caused by events beyond the control of the Promoter; or (e) any printing or typographical errors in any materials associated with the Promotion.

26. Participants will be solely responsible for any and all applicable taxes and any other relevant costs or expenses which are not stated in the Terms and Conditions as being included.

27. The Promoter together with any associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Promotion or accepting or using a Gift with Purchase item except for any liability which cannot be excluded by law. Nothing will exclude the Promotor’s liability for death or personal injury as a result of its negligence.

28. If any provisions of these Terms & Conditions are judged to be invalid, illegal or unenforceable, this will not affect or impact the continuation in full force and effect the remainder of the provisions.

29. These Terms & Conditions are governed by English law and their interpretation and application will be subject to the exclusive jurisdiction of the courts of England and Wales.

The Promoter

1. The Promoter is Unumplus Limited, 7, Albert Buildings, 49 Queen Victoria Street, London, United Kingdom, EC4N 4SA (the “Promoter”).

Purchase Period

2. The Purchase Period will commence at 00:01 (UK) on 15th February 2023 and will close at 23:59 (UK) on the 1st March 2023 (‘Purchase Period’).

Purchase and a valid email address are necessary.

This Promotion is subject to the standard sale Terms and Conditions of fonehouse that cover the deposit and purchase of the Promotional Product.

Claim Period

3.The Claim Form found at www.OPPOstore.co.uk/claims will be open for claims from 00:01 (UK) on 15th February 2023 and will close at 23:59 (UK) on the 29th March 2023 (Claim Period)

Eligibility

4. To be eligible to participate in the Promotion you must be an individual that is a resident (aged 18 or over) in the United Kingdom, Isle of Man or Channel Islands (“Participant”).

5. Employees or agents of the Promoter that are involved in the operation of this Promotion or anyone professionally connected to this Promotion are not eligible to enter.

6. Network providers, retailers, distributors, resellers and any person who purchases an Oppo Find N2 Flip (defined below at Condition 6) for resale or otherwise not as the user of the Promotional Product, may not participate in this Promotion and are specifically excluded as a Participant.

7. This Promotion is not available in conjunction with any other OPPO offer or Gift with Purchase promotion.

Offer

8. Participants who purchase a new (i.e. not second hand, refurbished. ex-display or damaged box) OPPO Find N2 Flip from Metrofone in the UK, Isle of Man or Channel Islands (the “Territories”) either online or via telesales within the Purchase Period, and whom complete their order with the retailer, will be eligible to claim the associated Gift with Purchase as shown in Table 2 below (“Gift with Purchase”) by redemption, subject to full compliance with the Terms and Conditions.

Table 2 – Promotional Product and corresponding Gift with Purchase

9. Purchases from auction websites (e.g. eBay) or from third party sellers on online retailers’ websites (e.g. Amazon Marketplace) or any other retailer that is not listed above in Table 1, are specifically excluded from this Promotion.

10. Gifts cannot be exchanged for cash or any other product. In the event of unforeseen circumstances, the Promoter may substitute a Gift with Purchase item of equal or greater value for the Gift with Purchase item. Where a Gift with Purchase item is offered in a particular colour or choice of colours, the Promoter reserves the right to provide an alternate colour option if required.

Claims

11. To claim, Participants must purchase a Oppo Find N2 Flip during the Purchase Period then visit www.OPPOstore.co.uk/claims and complete the online claim Form (a “Claim”) by completing the following steps:

• Upload a valid Proof of Purchase (receipt, order confirmation, order confirmation email, delivery note)

• Enter the date of purchase

• Enter their personal details (name, address, mobile number, email address)

• Enter the IMEI number of the new phone (in the case of dual SIM models, only IMEI No1 should be submitted)

12. Maximum one (1) Claim per eligible product. Maximum four (4) claims per household. Maximum one hundred (100) claims per business customer.

13. Participants will be sent an email to the email address used when making their Claim, immediately after submitting their Claim to confirm that their Claim has been received by the Promoter. If an email acknowledgement has not been received, it is the Participant’s responsibility, have checked the junk/spam folder of the email inbox, to contact the Promoter’s customer service team using the email address [email protected] within seven (7) days of a Claim being submitted. In the event that a Participant does not inform the Promoter within this time frame, the Promoter will reserve the right to not issue the Gift with Purchase.

14. Claim Validation will take up to 21-28 working days.

Once the claim has been validated and fonehouse has confirmed that the Promotional Product has not been returned, an email will be sent to the Participant advising that the Claim has been approved and the Gift With Purchase will be dispatched to the address shared in the Claim form within 14 days. (‘Claim Validation.’)

15. If a Claim is deemed to have been submitted incorrectly, the Participant will be notified via email and offered the opportunity to provide the required information within seven (7) days of submission. If no response is received within seven (7) days of the email, then the Claim shall be marked as invalid, and the Participant will no longer be eligible for the Gift With Purchase.

16. Claims that are incomplete, illegible, or damaged together with Claims which do not satisfy the requirements of these Terms and Conditions will be deemed invalid.

17. The Promotional Product will be delivered within fourteen (14) days of the Claim being validated and will only be sent to a registered UK, Isle of Man or Channel Islands address provided during the Claim.

18. The Promoter reserves the right at its absolute discretion to disqualify Claims which it considers do not comply with these Terms and Conditions.

19. The Promoter shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid Claims including, without limitation, to require further verification as to proof of purchase, as well as the identity, age and other relevant details of a Participant. The Promoter may refuse to award the Gift With Purchase in the event of any Participant’s fraud, dishonesty, breach, or non-entitlement under these Terms & Conditions or seek recovery of its value that has been awarded.

20. This Promotion may not be combined with any other promotion offered by the Promoter.

Privacy and Data Protection

21. The Promoter’s use of any personal information submitted by the Participant shall be limited to communications about the Promotion and future Promotional Activity operated by the Promoter. The Participant hereby consents to its personal information being used for this purpose and confirms that it agrees with the Promoter’s privacy policy available at: www.OPPO.com/en/privacy/.

22. Participants’ data shall not be passed to any third party other than for the purposes of administering this promotion.

General

23. The Promoter shall not be liable for any interruption to the Promotion whether due to force majeure or other factors beyond the Promoter’s control. Should an act, omission, event or circumstance occur which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these Terms & Conditions the Promoter will not be liable for any failure to perform or delay in performing its obligations.

24. In the event that the Promotion is not capable of running as planned for reasons including but not limited to tampering, unauthorised intervention, fraud, dishonesty, technical failures, or any other causes beyond the control of the Promoter which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter reserves the right to disqualify any individual who tampers with the entry process or does not comply with these Terms & Conditions and to cancel, modify or suspend the Promotion or invalidate any affected entries.

25. The Promoter will not be responsible or liable for: (a) any failure to receive submissions due to transmission failures and other conditions beyond its reasonable control; (b) any late, lost, misrouted, or damaged transmissions or Claims; (c) any computer or communications related malfunctions or failures; (d) any disruptions, losses or damages caused by events beyond the control of the Promoter; or (e) any printing or typographical errors in any materials associated with the Promotion.

26. Participants will be solely responsible for any and all applicable taxes and any other relevant costs or expenses which are not stated in the Terms and Conditions as being included.

27. The Promoter together with any associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Promotion or accepting or using a Gift with Purchase item except for any liability which cannot be excluded by law. Nothing will exclude the Promotor’s liability for death or personal injury as a result of its negligence.

28. If any provisions of these Terms & Conditions are judged to be invalid, illegal or unenforceable, this will not affect or impact the continuation in full force and effect the remainder of the provisions.

29. These Terms & Conditions are governed by English law and their interpretation and application will be subject to the exclusive jurisdiction of the courts of England and Wales.

You can get an update on your order by checking the status when you log into your Metrofone Account, this is the quickest and easiest way to do so.

We endeavour to ensure that all our phones are delivered to you in a timely manner, however if your phone does go out of stock, we advise customer to check the device they have ordered on our website where we provide information on the expected delivery date of your phone.

The proof of purchase of your order is the final email you receive that confirms the phone you have ordered, your IMEI and the phone number for your contract.

If you have placed an order but have not received an email we would first advise to check your Spam or Junk folder, if you still are not able to find the email please reach out to us by visiting our contact us page contact us page so that we can try to locate your order for you. 

A Trade In is where you sell your old phone for cash. We've partnered with Fonehouse Services Ltd to provide this service. Depending on the condition of your old phone, you'll get paid on the same day we receive your old phone.

We've made it really easy for you to buy a new phone AND sell us your old phone at the same time. Once you have added a new phone and network to your basket, simply use our trade in tool in the basket to see a quote for your old phone. If your happy with the price, simply add this to your basket.

Once you have successfully placed your order with us, we'll get to work with your network application. If your network application is accepted you can go ahead and send us your phone using the option you chose within check out.

You can send your device to us in one of two ways, either by printing a label or by us sending you a free pack! If you decide to trade in alongside a phone order you will be sent a trade in pack a few days after the delivery of your new phone.

Before you send your device to us make sure to factory reset it and ensure you remove any personal data.

The same day that we have received and inspected your old phone. We'll use the bank details that you supplied in our checkout.

If your old phone does not match the condition we were expecting then we'll offer you revised quote via email. You can choose to accept or refuse this price. If you choose to decline, we'll simply return your old phone back to you.

If your application is declined, we will automatically cancel your trade in order to ensure we don’t leave you without a mobile phone. However, if you still wish to trade in your phone you can do so by setting up a new trade in on our website.

Yes, you can cancel your Trade In by visiting our contact us page and reaching out to our customer service team to complete this for you.

https://www.tauruscms.co.uk/website/faqhttps://www.tauruscms.co.uk/website/faqIn the event that you require assistance with your Trade In please visit our contact us page where you will be able to reach out to our Customer Service team. 

An eSIM (embedded SIM) is a digital version of the traditional plastic SIM card. It’s built directly into your phone or device, allowing you to activate a mobile plan without needing a physical card.

Most modern smartphones, tablets, and wearables support eSIMs. Here’s a quick list of compatible devices:

• iPhones: iPhone XS, XR, and newer.

• Samsung Galaxy: Galaxy S20 series and newer.

• Google Pixel: Pixel 3 and newer.

• Wearables: Apple Watch (GPS + Cellular), Samsung Galaxy Watch LTE.

Check your device settings or your manufacturer’s website for confirmation.

• Convenience: No need for a physical SIM; activate instantly.

• Flexibility: Easily switch between networks or add a second line.

• Eco-friendly: Reduces plastic waste.

• Travel-friendly: Activate local plans when abroad without needing a physical SIM.

You can activate your eSIM using a QR Code provided by your network to activate the plan. Instructions on what to do are sent by the network provider directly to your email address, to explain in more detail we have a blog you can visit by clicking here:

Your EID is a unique identifier for your eSIM. You can find it by going to:

• iPhone: Settings > General > About.

• Android: Settings > About Phone > Status.

Yes! Most eSIM-compatible devices support dual SIM functionality, allowing you to use:

• One eSIM and one physical SIM.

• Two eSIMs (on selected devices like iPhone 13 and newer).

Perfect for separating work and personal numbers or for using a local SIM while traveling.

If you switch to another eSIM-compatible device, you’ll need to:

1. Deactivate the eSIM on your current device.

2. Reactivate it on your new device using a QR code.

Contact your network provider for assistance if needed.

Yes, but the process depends on your network. Many providers allow you to generate a new QR code or transfer the eSIM via their app or customer service.

Absolutely! eSIMs offer the same level of security as traditional SIM cards. In fact, since there’s no physical card to lose or steal, eSIMs can be even safer.

Yes! eSIMs are great for travelers. You can activate a local plan in your destination country without swapping out your primary SIM. Some networks and apps even let you purchase international eSIM plans before you leave.

1. Restart your device.

2. Check your mobile settings to ensure the eSIM is active.

3. Contact your network’s customer support if the issue persists.

Yes, most devices allow you to use both simultaneously, offering dual SIM functionality.

To remove an eSIM:

• iPhone: Go to Settings > Mobile Data > Your Plan and select “Remove Plan.”

• Android: Go to Settings > Connections > SIM Card Manager, select the eSIM, and delete it.

No, eSIMs typically don’t come with extra charges. However, activation fees and plan costs may vary, so check with your network provider..

Yes! While only one eSIM can be active at a time on most devices, you can store multiple eSIM profiles and switch between them as needed.

HONOR 400 PRO PURCHASE PROMOTION

TERMS AND CONDITIONS

Participants agree to these terms and conditions (the ‘Terms and Conditions’). Any information or instructions published by HONOR TECHNOLOGIES (UK) CO., LTD (the Promoter), with its registered offices at 136 George Street, London, W1H 5LD, about the Promotion at http://www.honor-redemption.co.uk form part of the Terms and Conditions.

THE PROMOTION

Participants who purchase a Qualifying Product from a Qualifying Retailer in-store or online or through call center within the Qualifying Period will be eligible to receive one unit each of (‘Promotional Item’):

HONOR Choice Earbuds Clip (Black)

HONOR Choice Watch (White)

HONOR Choice Portable Bluetooth (White)

subject to these Terms and Conditions (‘Promotion’), as outlined in the table below.

OFFER

Participants who or purchase the HONOR 400 Pro (‘Qualifying Product’) from retailers list below* from 22nd May – 30th June (‘Qualifying Period’) will be eligible to claim a Promotional Item by redemption, to be delivered directly to Participants’ address in the United Kingdom. Any purchase made to the Qualifying Product before 00:00 on 22nd May 2025 GMT or after 23:59 on 30th June 2025 GMT fall outside of the Qualifying Period will not be valid. The Promotional Item will be subjected to promotional items’ availability and will be dispatched within twenty-one (21) days of a verified claim. The relevant Promotional Item per Qualifying Product is set out in the table below:

Qualifying Product Qualifying Period Promotional Items Redemption Period

HONOR 400 Pro 22/05/25 – 30/06/25 HONOR Choice Earbuds Clip (Black)

HONOR Choice Watch (White)

HONOR Choice Portable Bluetooth (White)

 05/06/2025 – 15/08/2025

*Please refer carefully to the tables below for further details.

QUALIFYING RETAILERS:

Fonehouse

Metrophone

ELIGIBILITY

1. To be eligible to participate in this Promotion, you must be a private end customer aged 18 or above, or a business end customer, and residing in the United Kingdom (‘Participant’).

2. The redemption must be made by the end user “Participant”, and must not be submitted by agents, retailers, resellers, third parties, in bulk or any third parties.

3. Only three (3) claims per household are allowed. Only one claim per Qualifying Product is permitted. This Promotion cannot be used in conjunction with any other HONOR promotion.

4. Participants who cancel their purchase will not be eligible to redeem the Promotional Item. If the Promotional Item has already been delivered, the Promotional Item will be returned to HONOR TECHNOLOGIES (UK) CO., LTD (the Promoter) at the Participant’s own cost.

5. Participants who return the Qualifying Product to the Qualifying Retailer within Fourteen (14) calendar days will not be eligible to redeem the Promotional Item. The date on the physical receipt issued by the Qualifying Retailers will count as day one (1).

ENTRY

6. Participants may submit a claim for the Promotional Item once the Qualifying Product is delivered. Participants must visit http://www.honor-redemption.co.uk on or between 5th June 2025 – 15th August 2025 , complete and submit the claim form (including providing the Serial Number of the Qualifying Product, Participant’s postal address in the United Kingdom where the Promotional Item shall be delivered) and upload a copy of their proof of purchase (as applicable) of the Qualifying Product from a Qualifying Retailer during the Qualifying Period. Claim form information and supporting proof of purchase documents (as applicable) must be received to be eligible to claim the Promotional Item. See FAQs at http://www.honor-redemption.co.uk for details of the form of supporting documents required as evidence of purchase for each of the Qualifying Retailers and, the information to be provided as part of the claim form process.

7. The Promotional Item is subject to availability, while stocks last. The Promoter reserves the right to replace the Promotional Item with an alternative promotional offer of equal or higher value if circumstances beyond the Promoter’s control make it necessary to do so.

8. The Qualifying Products are subject to availability while stocks last during the Qualifying Period.

9. The Administrator will post the Promotional Item, within twenty-one days (21) days of successful claim validation, to the address provided by the Participant in the United Kingdom.

10. The Promotional Item includes HONOR’s consumer limited warranty, further details (including warranty periods) can be found at: https://www.honor.com/uk/support/warranty-policy/,

11. Compensation for the Promotional Item in cash, its exchange, or its transfer to other persons are excluded.

12. If the claim is deemed to have not been submitted correctly, the Participant will be notified via email and offered the opportunity to provide the required information within fourteen (14) calendar days of receipt of the email. If no response is received within fourteen (14) calendar days of the email being sent, then the claim shall be marked as invalid, and the Participant will no longer be eligible to receive the Promotional Item. It is the Participant’s responsibility to contact us if you have not received an update on the status of your claim within fourteen (14) calendar days.

13. Subject to clause 12 above, claims that are incomplete will be deemed invalid. The Promoter is not responsible for lost, delayed or damaged data which occurs during any communication or transmission of claims.

14. The Promoter reserves the right to withdraw or amend the Promotion or these Terms and Conditions and to disqualify claims which it considers do not comply with these Terms and Conditions at any time at its own discretion. The Promoter’s decisions regarding all promotional matters will be final, and no correspondence will be entered into.

15. The Promoter shall have the right, where necessary, to undertake all such action as is reasonable to protect themselves against fraudulent or invalid claims including, without limitation, to generate or require further verification as to proof of pre-order, as well as the identity, age, and other relevant details of a Participant, deny issuing the Promotional Item, or terminate the Promotion due to excessive fraud. This process may involve HONOR sharing information with third parties.

16. The Promoter excludes liability, to the fullest extent permitted by law, for any loss or damage caused to a Participant arising out of or in connection with the Promotional Item or this Promotion. Without prejudice to the preceding restriction, and to the maximum extent permitted by applicable law, in no event will the Promoter’s liability to you exceed £50.00.

MISCELLANEOUS

17. By submitting a claim, Participants will provide their personal information which will be processed by the Organizer as data controller and its authorized agents for the purposes of promotion administration and fulfillment. Your personal data will be retained for seven (7) years from the end of the Promotion. You may exercise your rights as established in the Privacy Statement. Personal information collected by the Organizer is subject to the Organizer’s Privacy Statement: https://www.hihonor.com/uk/events/redemption/privacy/.

18. The Promotion is governed by the law of England and Wales and is subject to the exclusive jurisdiction of the UK courts.

HONOR 400 PURCHASE PROMOTION

TERMS AND CONDITIONS

Participants agree to these terms and conditions (the ‘Terms and Conditions’). Any information or instructions published by HONOR TECHNOLOGIES (UK) CO., LTD (the Promoter), with its registered offices at 136 George Street, London, W1H 5LD, about the Promotion at http://www.honor-redemption.co.uk form part of the Terms and Conditions.

THE PROMOTION

Participants who purchase a Qualifying Product from a Qualifying Retailer in-store or online or through call center within the Qualifying Period will be eligible to receive one unit of (‘Promotional Item’): HONOR Pad X8a

subject to these Terms and Conditions (‘Promotion’), as outlined in the table below.

OFFER

Participants who or purchase the HONOR 400 (‘Qualifying Product’) from retailers list below* from 22nd May – 30th June (‘Qualifying Period’) will be eligible to claim a Promotional Item by redemption, to be delivered directly to Participants’ address in the United Kingdom. Any purchase made to the Qualifying Product before 00:00 on 22nd May 2025 GMT or after 23:59 on 18th June 2025 GMT fall outside of the Qualifying Period will not be valid. The Promotional Item will be subjected to promotional items’ availability and will be dispatched within twenty-one (21) days of a verified claim. The relevant Promotional Item per Qualifying Product is set out in the table below:

Qualifying Product Qualifying Period Promotional Items Redemption Period

HONOR 400 22/05/25 – 18/06/25 HONOR Pad X8a

 05/06/2025 – 30/07/2025

*Please refer carefully to the tables below for further details.

QUALIFYING RETAILERS:

Fonehouse

Metrophone

ELIGIBILITY

1. To be eligible to participate in this Promotion, you must be a private end customer aged 18 or above, or a business end customer, and residing in the United Kingdom (‘Participant’).

2. The redemption must be made by the end user “Participant”, and must not be submitted by agents, retailers, resellers, third parties, in bulk or any third parties.

3. Only three (3) claims per household are allowed. Only one claim per Qualifying Product is permitted. This Promotion cannot be used in conjunction with any other HONOR promotion.

4. Participants who cancel their purchase will not be eligible to redeem the Promotional Item. If the Promotional Item has already been delivered, the Promotional Item will be returned to HONOR TECHNOLOGIES (UK) CO., LTD (the Promoter) at the Participant’s own cost.

5. Participants who return the Qualifying Product to the Qualifying Retailer within Fourteen (14) calendar days will not be eligible to redeem the Promotional Item. The date on the physical receipt issued by the Qualifying Retailers will count as day one (1).

ENTRY

6. Participants may submit a claim for the Promotional Item once the Qualifying Product is delivered. Participants must visit http://www.honor-redemption.co.uk on or between 5th June 2025 – 15th August 2025 , complete and submit the claim form (including providing the Serial Number of the Qualifying Product, Participant’s postal address in the United Kingdom where the Promotional Item shall be delivered) and upload a copy of their proof of purchase (as applicable) of the Qualifying Product from a Qualifying Retailer during the Qualifying Period. Claim form information and supporting proof of purchase documents (as applicable) must be received to be eligible to claim the Promotional Item. See FAQs at http://www.honor-redemption.co.uk for details of the form of supporting documents required as evidence of purchase for each of the Qualifying Retailers and, the information to be provided as part of the claim form process.

7. The Promotional Item is subject to availability, while stocks last. The Promoter reserves the right to replace the Promotional Item with an alternative promotional offer of equal or higher value if circumstances beyond the Promoter’s control make it necessary to do so.

8. The Qualifying Products are subject to availability while stocks last during the Qualifying Period.

9. The Administrator will post the Promotional Item, within twenty-one days (21) days of successful claim validation, to the address provided by the Participant in the United Kingdom.

10. The Promotional Item includes HONOR’s consumer limited warranty, further details (including warranty periods) can be found at: https://www.honor.com/uk/support/warranty-policy/,

11. Compensation for the Promotional Item in cash, its exchange, or its transfer to other persons are excluded.

12. If the claim is deemed to have not been submitted correctly, the Participant will be notified via email and offered the opportunity to provide the required information within fourteen (14) calendar days of receipt of the email. If no response is received within fourteen (14) calendar days of the email being sent, then the claim shall be marked as invalid, and the Participant will no longer be eligible to receive the Promotional Item. It is the Participant’s responsibility to contact us if you have not received an update on the status of your claim within fourteen (14) calendar days.

13. Subject to clause 12 above, claims that are incomplete will be deemed invalid. The Promoter is not responsible for lost, delayed or damaged data which occurs during any communication or transmission of claims.

14. The Promoter reserves the right to withdraw or amend the Promotion or these Terms and Conditions and to disqualify claims which it considers do not comply with these Terms and Conditions at any time at its own discretion. The Promoter’s decisions regarding all promotional matters will be final, and no correspondence will be entered into.

15. The Promoter shall have the right, where necessary, to undertake all such action as is reasonable to protect themselves against fraudulent or invalid claims including, without limitation, to generate or require further verification as to proof of pre-order, as well as the identity, age, and other relevant details of a Participant, deny issuing the Promotional Item, or terminate the Promotion due to excessive fraud. This process may involve HONOR sharing information with third parties.

16. The Promoter excludes liability, to the fullest extent permitted by law, for any loss or damage caused to a Participant arising out of or in connection with the Promotional Item or this Promotion. Without prejudice to the preceding restriction, and to the maximum extent permitted by applicable law, in no event will the Promoter’s liability to you exceed £50.00.

MISCELLANEOUS

17. By submitting a claim, Participants will provide their personal information which will be processed by the Organizer as data controller and its authorized agents for the purposes of promotion administration and fulfillment. Your personal data will be retained for seven (7) years from the end of the Promotion. You may exercise your rights as established in the Privacy Statement. Personal information collected by the Organizer is subject to the Organizer’s Privacy Statement: https://www.hihonor.com/uk/events/redemption/privacy/.

18. The Promotion is governed by the law of England and Wales and is subject to the exclusive jurisdiction of the UK courts.

SAMSUNG ELECTRONICS (UK) LIMITED

SAMSUNG S24 WATCH7 GWP PROMOTION

TERMS AND CONDITIONS

Participants agree to be bound by these terms and conditions (the "Terms and Conditions"). Any information or instructions published by the Promoter about the Promotion at https://samsungoffers.claims/watch7summer form part of the Terms and Conditions.

The Promoter

The Promoter is Samsung Electronics (UK) Limited, Samsung House, 2000 Hillswood Drive, Chertsey, Surrey, KT16 0RS (the "Promoter").

Promotion Period

The Promotion will commence at 00:01 (BST) on the 25th June 2025 and close on at 23:59 (BST) on the 29th July 2025 ("Promotion Period").

Eligibility

To be eligible to participate in the Promotion you must be a legal resident (aged 18+) ("Individual Participant") of either the United Kingdom (including Isle of Man or Channel Islands) or the Republic of Ireland ("Territories") or a company registered in one of the Territories ("Company Participant"). For the avoidance of doubt, within these Terms and Conditions the term 'Participant' shall be taken to refer to both Individual Participants and Company Participants (and the applicable plural) unless stated otherwise.

Employees or agents of the Promoter that are involved in the operation of this Promotion or anyone professionally connected to this Promotion are not eligible to enter. Sales staff at the Participating Retailers are eligible to participate so long as they have not received a staff discount on the Promotion Product.

Network providers, retailers, distributors, resellers and any person who purchases a Promotion Product (defined below) for resale or otherwise not as the user of the Promotion Product, may not participate in this Promotion and is specifically excluded as a Participant.

Offer

Samsung is offering the Promotion whereby Participants will be eligible to claim a free Samsung Galaxy Watch7 (SKU SM-L300NZGAEUA) worth £289 / €329 in Green as listed in Table 1 below (the "Reward") after purchasing a new (i.e. not second hand, refurbished or ex-display) selected Samsung Galaxy S24 or S24 FE smartphone listed in Table 1 ("Promotion Product") from a retailer listed in Table 2 ("Participating Retailer"), within the Promotion Period, subject to full compliance with these Terms and Conditions. Full details of the Reward are given at Table 1 below.

Table 1 - Promotion Products and Corresponding Reward

Promotion Products  

Samsung Galaxy S24 FE - SM-S721B

Reward = Galaxy Watch7 40mm Bluetooth in green  (SKU: SM-L300NZGAEUA) RRP £289.00 / €329

Table 2 - Participating Retailers

Territories Participating Retailers

United Kingdom, Isle of Man and Channel Islands 4G Upgrades, Amazon.co.uk (sold by Amazon UK or Amazon EU Sarl UK branch only), Amazon Business (sold by Amazon UK or Amazon EU Sarl UK Branch only), Argos, Arrow Business Communications Ltd, Asda/ Asda Mobile , BT Business Direct/BT Shop, Buy IT Direct Group/Laptops Direct, Cat 5 Communications Ltd, CBC Computers, CCS Media, Clear Vision Communications Ltd, Complete IT, Computacenter, Connection Technologies Limited, Costco, Currys Business, Currys plc / Carphone Warehouse / Currys Business / idmobile.co.uk / e2save / mobiles.co.uk / Currys Ireland LTD, Daisy Communications, Daisy Connect, Daisy Corporate Services, Data select B2B, Exertis B2B, Five Tech , Fluidone, Giacom, Hardsoft Computers, Harrods , Harvey Norman UK, Horizone Ltd, Intercity, John Lewis, JT Global LTD, JT Global LTD, Kit online , Let's connect , Misco, Mobile Phones Direct, Mobile Phones Direct / affordablemobiles.co.uk / buymobiles.net, N Brown, (Simply Be, Jacamo, Home Essentials, JD Williams, Ambrose Wilson, Maristoa, Fashion World & Premier Man), Onecom, Probrand Limited, Pure Communication Group Limited, Pure Technology Group/ Tieva, QVC, Reward Mobile, Samsung Experience Store, Partner Retail Services (PRS), Samsung Kings Cross, Samsung.com, Samsung Shop Online, Samsung Mobile Shop, SCG Corporate, Selfridges, Serbus, Servium, Sky, Sure Telecom, Tangible Benefits, Tela Technology, The Barcode Warehouse, Transputec, TRG Solutions, UBT, Utility Warehouse, Very/ Littlewoods/ Very Ireland , Vivup, Vohkus, Voice Mobile , WHSmith International (InMotion) , XLN & XMA Limited, fonehouse.co.uk, metrofone.co.uk

Republic of Ireland Alpha Communications, Amazon.co.uk (sold & dispatched by Amazon only) , Arnott's (Expert), Brown Thomas (Expert), Currys Ireland Ltd, DID Electrical, EMPS, Electro City, Euronics, Exertis Ireland, Expert, Harvey Norman, Irish Mobile, Irwins Ltd , VERY (Littlewoods), PG Communications, Power City, Samsung IRE Shop Online (fulfilled by Exertis), Shaw & Sons Dungarvin, Shaws Department Store, Soundstore Ireland, Talk to Me, Telfords Portlaoise, Tecca (Expert) , The Smartphone Company, Vision iD, Elara Online

Purchases from auction websites (e.g. eBay) or from third party sellers on online retailers' websites (e.g. Amazon Marketplace) are specifically excluded from this Promotion. Purchases from Amazon.co.uk must be sold and dispatched by Amazon UK or Amazon EU Sarl UK branch directly.

Rewards are non-transferable and there is no cash alternative. In the event of unforeseen circumstances, the Promoter may substitute a Reward with another Reward of equivalent value at its own discretion.

Claims

After purchasing a Promotion Product from a Participating Retailer during the Promotion Period, Participants must visit https://samsungoffers.claims/watch7summer and complete the Claim form with their name, contact information, other requested information including but not limited to the Promotion Product IMEI number, delivery address and submit it together with a scanned copy of their proof of purchase (a "Claim"). Participants will also be required to upload a photo of the IMEI1 of their device directly from the settings.

Claims must be submitted between one (1) and thirty (30) days after the date of purchase ("Claim Period"), meaning the final claim date for purchases made on the 29th July 2025 is no later than 23:59 (BST) on the 28th August 2025 (the "End Date"). Claims received after the End Date or otherwise not within the Claim Period will not be eligible for a Reward. For the avoidance of doubt, the date of purchase as stated on the applicable proof of purchase counts as day one (1).

Maximum of one (1) Reward per Promotion Product purchased, and a maximum of four (4) Rewards per household, and a maximum of ten (10) Rewards per Company Participants.

Participants will be sent an email to confirm their Claim has been received by the Promoter instantly upon entry of a Claim. Please note that Claims received may take up to seven (7) days from the date of receipt of a Claim and Participants will be sent an email to confirm whether their Claim has been successful and validated ("Claim Validation").

If an email acknowledgement has not been received, it is the Participant's responsibility to contact the Promoter's customer service team by email at [email protected] or by phone UK (incl. CI & IOM): 0330 236 9393 or ROI: +353 1800 901 753 within seven (7) days of a Claim being submitted.

If a Claim is deemed to have been submitted incorrectly, the Participant will be notified via email and SMS and offered the opportunity to provide the required information within seven (7) days. If no response is received within seven (7) days of the email and SMS, then the Claim shall be marked as invalid and the Participant will no longer be eligible to receive the Reward.

Claims that are incomplete or damaged will be deemed invalid. No responsibility is accepted by the Promoter for lost, delayed or damaged data which occurs during any communication or transmission of Claims.

Subject to making a valid Claim in accordance with the Terms and Conditions, the Reward will be dispatched via recorded delivery and accompanied by a despatch notification email, within forty-five (45) days of the Claim being validated to the postal address provided in the Claim.

The Promoter reserves the right at its absolute discretion to disqualify Claims which it considers do not comply with these Terms and Conditions.

The Promoter shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid Claims including, without limitation, to require further verification as to proof of purchase, as well as the identity, age and other relevant details of a Participant. In the event your information is linked to fraudulent claims or abuse of terms and conditions on previous promotions you will be unable to participate in this Promotion and your Claim will be rejected.

If a Participant returns a Promotion Product before submitting a Claim, the Participant must not make a Claim. If a Participant returns or cancels the delivery of a Promotion Product after submitting a Claim, the Claim will be invalid and the Participant must cancel the Claim immediately by calling the relevant telephone number at Condition 13 above. The Promoter reserves the right to check with Participating Retailers whether a Promotion Product has been returned and by submitting a Claim the Participant provides consent to the Promoter to do so.

Should you wish to raise a dispute regarding a Reward delivery, you must do so no later than 30 days from the date the despatch notification described under Condition 16 above was sent to you.

Privacy and Data Protection

The Promoter's use of any personal information submitted by the Participant shall be limited to communications about the Promotion and for managing the redemption process. The Participant hereby consents to its personal information being used for this purpose and confirms that it agrees with the Promoter's Privacy Policy. The Participant may withdraw consent to such use of personal information by writing to the Promoter or by using the opt-out process outlined in the Promoter's privacy policy.

Other than as set out in these Terms and Conditions, the details and information provided by the Participant when entering the Promotion or claiming the Reward will not be used for any other purpose, nor shall they be passed to any third party.

General

The Promoter shall not be liable for any interruption to the Promotion whether due to force majeure or other factors beyond the Promoter's control.

The Promoter reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the Terms and Conditions of the Promotion.

The Promoter will not be responsible or liable for: (a) any failure to receive submissions due to transmission failures and other conditions beyond its reasonable control; (b) any late, lost, misrouted, or damaged transmissions or Claims; (c) any computer or communications related malfunctions or failures; (d) any disruptions, losses or damages caused by events beyond the control of the Promoter; or (e) any printing or typographical errors in any materials associated with the Promotion.

Participants will be solely responsible for any and all applicable taxes and any other relevant costs or expenses which are not stated in the Terms and Conditions as being included.

By participating in this Promotion, you agree, to the maximum extent permitted by applicable laws, to release and hold the Promoter harmless from any and all liability whatsoever for any injuries, losses or damages of any kind arising from participation in or in connection with the Promotion, including without limitation, awarding, acceptance, receipt, possession, use and/or misuse of the Reward. The above limitation of liability shall not apply to liability arising from fraud (including fraudulent misrepresentation), death or personal injury caused as a result of Promoter's negligence.

The Promotion is governed by the law of England and Wales.

HONOR V5 PURCHASE PROMOTION

TERMS AND CONDITIONS

Participants agree to these terms and conditions (the ‘Terms and Conditions’). Any information or instructions published by HONOR TECHNOLOGIES (UK) CO., LTD (the Promoter), with its registered offices at 136 George Street, London, W1H 5LD, about the Promotion at http://www.honor-redemption.co.uk form part of the Terms and Conditions.

THE PROMOTION

Participants who purchase a Qualifying Product from a Qualifying Retailer in-store or online or through call center within the Qualifying Period will be eligible to receive one unit each of (‘Promotional Item’):

HONOR Earbuds Open (Black)

HONOR Magic Pen (Black)

HONOR Choice Watch 2i (Black)

HONOR SuperCharge Wireless Charger Stand (Max 100W)

Subject to these Terms and Conditions (‘Promotion’), as outlined in the table below.

OFFER

Participants who or purchase the HONOR V5 (‘Qualifying Product’) from participating retailers** from 29th August 2025 – 29th September 2025 (‘Qualifying Period’) will be eligible to claim a Promotional Item by redemption, to be delivered directly to Participants’ address in the United Kingdom. Any purchase made to the Qualifying Product before 00:00 on 29th August 2025 GMT or after 23:59 on 29th September 2025 GMT fall outside of the Qualifying Period will not be valid. The Promotional Item will be subjected to promotional items’ availability and will be dispatched within twenty-one (21) days of a verified claim. The relevant Promotional Item per Qualifying Product is set out in the table below:

Qualifying Product Qualifying Period Promotional Items* Redemption Period

HONOR V5 29/8/25- 29/9/25 HONOR Earbuds Open (Black)

HONOR Magic Pen (Black)

HONOR Choice Watch 2i (Black)

HONOR SuperCharge Wireless Charger Stand (Max 100W)

*Colours subject to availability 12/9/25 – 10/11/25

**Please refer carefully to the tables below for further details.

QUALIFYING RETAILERS:

 metrofone.co.uk

fonehouse.co.uk

ELIGIBILITY

1. To be eligible to participate in this Promotion, you must be a private end customer aged 18 or above, or a business end customer, and residing in the United Kingdom (‘Participant’).

2. The redemption must be made by the end user “Participant”, and must not be submitted by agents, retailers, resellers, third parties, in bulk or any third parties.

3. Only three (3) claims per household are allowed. Only one claim per Qualifying Product is permitted. This Promotion cannot be used in conjunction with any other HONOR promotion.

4. Participants who cancel their purchase will not be eligible to redeem the Promotional Item. If the Promotional Item has already been delivered, the Promotional Item will be returned to HONOR TECHNOLOGIES (UK) CO., LTD (the Promoter) at the Participant’s own cost.

5. Participants who return the Qualifying Product to the Qualifying Retailer within Fourteen (14) calendar days will not be eligible to redeem the Promotional Item. The date on the physical receipt issued by the Qualifying Retailers will count as day one (1).

ENTRY

6. Participants may submit a claim for the Promotional Item once the Qualifying Product is delivered. Participants must visit http://www.honor-redemption.co.uk on or between 12th September 2025 – 10th November 2025 , complete and submit the claim form (including providing the Serial Number of the Qualifying Product, Participant’s postal address in the United Kingdom where the Promotional Item shall be delivered) and upload a copy of their proof of purchase (as applicable) of the Qualifying Product from a Qualifying Retailer during the Qualifying Period. Claim form information and supporting proof of purchase documents (as applicable) must be received to be eligible to claim the Promotional Item. See FAQs at http://www.honor-redemption.co.uk for details of the form of supporting documents required as evidence of purchase for each of the Qualifying Retailers and, the information to be provided as part of the claim form process.

7. The Promotional Item is subject to availability, while stocks last. The Promoter reserves the right to replace the Promotional Item with an alternative promotional offer of equal or higher value if circumstances beyond the Promoter’s control make it necessary to do so.

8. The Qualifying Products are subject to availability while stocks last during the Qualifying Period.

9. The Administrator will post the Promotional Item, within twenty-one days (21) days of successful claim validation, to the address provided by the Participant in the United Kingdom.

10. The Promotional Item includes HONOR’s consumer limited warranty, further details (including warranty periods) can be found at: https://www.honor.com/uk/support/warranty-policy/,

11. Compensation for the Promotional Item in cash, its exchange, or its transfer to other persons are excluded.

12. If the claim is deemed to have not been submitted correctly, the Participant will be notified via email and offered the opportunity to provide the required information within fourteen (14) calendar days of receipt of the email. If no response is received within fourteen (14) calendar days of the email being sent, then the claim shall be marked as invalid, and the Participant will no longer be eligible to receive the Promotional Item. It is the Participant’s responsibility to contact us if you have not received an update on the status of your claim within fourteen (14) calendar days.

13. Subject to clause 12 above, claims that are incomplete will be deemed invalid. The Promoter is not responsible for lost, delayed or damaged data which occurs during any communication or transmission of claims.

14. The Promoter reserves the right to withdraw or amend the Promotion or these Terms and Conditions and to disqualify claims which it considers do not comply with these Terms and Conditions at any time at its own discretion. The Promoter’s decisions regarding all promotional matters will be final, and no correspondence will be entered into.

15. The Promoter shall have the right, where necessary, to undertake all such action as is reasonable to protect themselves against fraudulent or invalid claims including, without limitation, to generate or require further verification as to proof of pre-order, as well as the identity, age, and other relevant details of a Participant, deny issuing the Promotional Item, or terminate the Promotion due to excessive fraud. This process may involve HONOR sharing information with third parties.

16. The Promoter excludes liability, to the fullest extent permitted by law, for any loss or damage caused to a Participant arising out of or in connection with the Promotional Item or this Promotion. Without prejudice to the preceding restriction, and to the maximum extent permitted by applicable law, in no event will the Promoter’s liability to you exceed £50.00.

MISCELLANEOUS

17. By submitting a claim, Participants will provide their personal information which will be processed by the Organizer as data controller and its authorized agents for the purposes of promotion administration and fulfillment. Your personal data will be retained for seven (7) years from the end of the Promotion. You may exercise your rights as established in the Privacy Statement. Personal information collected by the Organizer is subject to the Organizer’s Privacy Statement: https://www.hihonor.com/uk/events/redemption/privacy/.

18. The Promotion is governed by the law of England and Wales and is subject to the exclusive jurisdiction of the UK courts.

SAMSUNG ELECTRONICS (UK) LIMITED

 SAMSUNG GALAXY S25 FE GWP PROMOTION

TERMS AND CONDITIONS

Participants agree to be bound by these terms and conditions (the “Terms and Conditions”). Any information or instructions published by the Promoter about the Promotion at https://samsungoffers.claims/s25febundleoffer form part of the Terms and Conditions.

The Promoter

1. The Promoter is Samsung Electronics (UK) Limited, Samsung House, 2000 Hillswood Drive, Chertsey, Surrey, KT16 0RS (the “Promoter”).

Promotion Period

2. The Promotion will commence at 00:01 (BST) on 3rd October 2025 and close at 23:59 (GMT) on 4th November 2025 (“Promotion Period”).

Eligibility

3. To be eligible to participate in the Promotion you must be a lawful resident (aged 18+) (“Individual Participant”) of either the United Kingdom (including Isle of Man or Channel Islands) or the Republic of Ireland (“Territories”) or a business registered or operating in one of the Territories (“Company Participant”). For the avoidance of doubt, within these Terms and Conditions the term ‘Participant’ shall be taken to refer to both Individual Participants and Company Participants (and the applicable plural) unless stated otherwise.

4. Employees or agents of the Promoter that are involved in the operation of this Promotion or anyone professionally connected to this Promotion are not eligible to enter. Sales staff at the Participating Retailers are eligible to participate so long as they have not received a staff discount on the Promotion Product, which will render the purchase ineligible for the Promotion.

5. Network providers, retailers, distributors, resellers and any person who purchases a Promotion Product (defined below) for resale or otherwise not as the user of the Promotion Product, may not participate in this Promotion and is specifically excluded as a Participant.

Offer

6. Samsung is offering a promotion (the “Promotion”) whereby Participants will be eligible to claim a free bundle consisting of a pair of Samsung Galaxy Buds3 FE, Single Magnetic Wireless Charger and Clear Magnet Case as listed in Table 1 below (the “Rewards”) after purchasing a new (i.e. not second hand, refurbished or ex-display) eligible) eligible Galaxy S25 FE smartphone also listed in Table 1 (“Promotion Product”) from a retailer listed at Table 2 below (“Participating Retailer”), within the Promotion Period, subject to full compliance with these Promotion Terms and Conditions. Full details of the Reward are given at Table 1 below.

Table 1 – Promotion Product and Rewards

Promotion Product Rewards

 Galaxy S25 FE SKU: S731B All colours and variants

Galaxy Buds3 FE in Grey (RRP £129) SKU: SM-R420NZAAEUA

Qi2 Single Magnetic Wireless Charger (RRP £29) SKU: GP-PWU025WIABW

Clear Magnet Case for Galaxy S25 FE (RRP £29) SKU: GP-FFS731YCATW

Table 2 – Participating Retailers

Territories Participating Retailers

United Kingdom, Isle of Man and Channel Islands O2, O2 Business, GiffGaff, Sky Mobile, Tesco Mobile, Three, Three Business, Vodafone, Get Go Phone, Vodafone Business, VOXI, Argos, Asda, Asda Mobile, Amazon.co.uk (sold by Amazon UK only, not Amazon EU), Amazon Business (sold by Amazon UK only, not Amazon EU), Costco, Currys plc, Carphone Warehouse, Mobiles.co.uk, Currys Business, e2save, idmobile.co.uk, Fonehouse, Harrods, John Lewis, JT Global, Harvey Norman UK, Harrods, N Brown (Simply Be, Jacamo, Home Essentials, JD Williams, Ambrose Wilson, Marisota, Fashion World & Premier Man), Five Tech, QVC, Selfridges, Very, Littlewoods, WH Smith International (InMotion), Samsung Experience Store, Partner Retail Services (PRS), Samsung Kings Cross, Samsung.com, Samsung Shop Online, Samsung Mobile Shop, 4G Upgrades, CCS Media, Complete IT, Computacenter, Daisy Communications, Daisy Connect, Daisy Corporate Services, Giacom, Data select B2B, Intercity, Exertis B2B, Hardsoft Computers, JT Global LTD, Kit online, Let's connect, Onecom, Probrand Limited, Reward Mobile, XLN, Servium, Sure Telecom, Tangible Benefits, Tela Technology, The Barcode Warehouse, Transputec, Cat 5 Communications Ltd, Clear Vision Communications Ltd, Connection Technologies Limited, Horizone Ltd, Pure Communication Group Limited, UBT, Vohkus, Voice Mobile, Buy IT Direct Group/Laptops Direct, Vivup, XMA Limited, Arrow Business Communications Ltd, Serbus, Pure Technology Group/ Tieva, Misco, SCG Corporate, Fluidone, CBC Computers, Utility Warehouse, TRG Solutions.

Republic of Ireland An Post Mobile, Amazon.co.uk (sold by Amazon UK or Amazon EU Sarl UK branch only), Arnott’s (Expert), Brown Thomas (Expert), C&C Cellular, Currys Ireland Ltd, DCB Group, DID Electrical, Egans Mobile Phone Store LTD, Eir, EirEvo, Elara Online, Electro City, EMPS, Eolas Technologies, Euronics, Evros, Exertis Ireland, Expert, Fonua, Future Business Intercommunications, Harvey Norman, IT Quotes, Kelco Communications, Kerry Phone Group, King Communications, Meteor, MPRS Ltd, Mtech, PFH, Power City, Samsung IRE Shop Online (fulfilled by Exertis), Shaw & Sons Dungarvin, Shaws Department Store, Sky IRELAND, Soundstore Ireland, Synchro, Talk to Me, Tccl (Virgin), Tecca (Expert), Telfords Portlaoise, Tesco Mobile Ireland, The Mobile Phone Shop , ThePhoneStores.ie, Touchcom, Transact Ireland, VERY (Littlewoods), Virgin Mobile Ireland, Vision iD, Vodafone Ireland

7. Purchases must be made from a Participating Retailer to qualify. Purchases from auction websites (e.g. eBay) or from third party sellers on online retailers’ websites (e.g. Amazon Marketplace) are specifically excluded from this Promotion. Purchases from Amazon.co.uk must be sold and dispatched by Amazon UK directly (not Amazon EU or other non-UK branches).

8. Rewards are non-transferable and there is no cash alternative. In the event of unforeseen circumstances, the Promoter may substitute a Reward with another Reward of equivalent value at its own discretion.

Claims

9. After purchasing a Promotion Product from a Participating Retailer during the Promotion Period, Participants must visit https://samsungoffers.claims/s25febundleoffer and complete the Claim form with their name, contact information, and other requested information including but not limited to the Promotion Product IMEI number, and their delivery address and submit it together with a scanned copy of their proof of purchase (a “Claim”). Participants will be required to upload an image of their IMEI1 number from the settings screen of the Promotion Product, and a photo displaying the IMEI1 number on the back of the Promotion Product (rather than the packaging). For the avoidance of doubt, the Promotion Product(s) must be purchased in order to be eligible for the Reward in this Promotion; Promotion Product(s) received for free or as part of a giveaway do not qualify.

10. Claims must be submitted between zero (0) and thirty (30) days after the date of purchase (“Claim Period”), meaning the final claim date for purchases made on the 4th November 2025 is no later than 23:59 (BST) on the 3rd December 2025 (the “End Date”). Claims received after the End Date or otherwise not within the Claim Period will not be eligible for a Reward. For the avoidance of doubt, the date of purchase as stated on the applicable proof of purchase counts as day one (1).

11. Maximum of one (1) Reward bundle per Promotion Product purchased, with a maximum of four (4) Reward bundles per household, and a maximum of ten (10) Reward bundles per Company Participant.

12. Participants will be sent an email to confirm their Claim has been received by the Promoter instantly upon entry of a Claim. Please note that Claim processing may take up to seven (7) days from the date of receipt of a Claim and Participants will be sent an email to confirm whether their Claim has been successful and validated (“Claim Validation”).

13. If an email acknowledgement has not been received, it is the Participant’s responsibility to contact the Promoter’s customer service team by email at [email protected] or by phone UK (incl. CI & IOM): 0333 070 5913 or ROI: +353 1800 901 759 within seven (7) days of a Claim being submitted.

14. If a Claim is deemed to have been submitted incorrectly, the Participant will be notified via email and SMS and offered the opportunity to provide the required information within seven (7) days. If no response is received within seven (7) days of the email and SMS, then the Claim shall be marked as invalid and the Participant will no longer be eligible to receive the Reward.

15. Claims that are incomplete or damaged will be deemed invalid. No responsibility is accepted by the Promoter for lost, delayed or damaged data which occurs during any communication or transmission of Claims.

16. Subject to making a valid Claim in accordance with these Terms and Conditions, the Reward will be dispatched via recorded delivery and accompanied by a despatch notification email, within forty-five (45) days of Claim Validation to the postal address provided in the Claim.

17. The Promoter reserves the right at its absolute discretion to disqualify Claims which it considers do not comply with these Terms and Conditions.

18. The Promoter shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid Claims including, without limitation, to require further verification as to proof of purchase, as well as the identity, age and other relevant details of a Participant. In the event your information is linked to fraudulent claims or abuse of terms and conditions on previous promotions you will be unable to participate in this Promotion and your Claim will be rejected.

19. If a Participant returns a Promotion Product before submitting a Claim, the Participant must not make a Claim. If a Participant returns or cancels the delivery of a Promotion Product after submitting a Claim, the Claim will be invalid and the Participant must cancel the Claim immediately by calling the relevant telephone number at Condition 13 above. The Promoter reserves the right to check with Participating Retailers whether a Promotion Product has been returned and by submitting a Claim the Participant provides consent to the Promoter to do so.

20. Should you wish to raise a dispute regarding a Reward delivery, you must do so no later than thirty (30) days from the date the despatch notification described under Condition 16 above was sent to you.

Privacy and Data Protection

21. The Promoter’s use of any personal information submitted by the Participant shall be limited to communications about the Promotion and for managing the redemption process. The Participant hereby consents to its personal information being used for this purpose and confirms that it agrees with the Promoter’s privacy policy available at: www.samsung.com/uk/info/privacy.html. The Participant may withdraw consent to such use of personal information by writing to the Promoter or by using the opt-out process outlined in the Promoter’s privacy policy.

22. Other than as set out in these Terms and Conditions, the details and information provided by the Participant when entering the Promotion or claiming the Reward will not be used for any other purpose, nor shall they be passed to any third party.

General

23. The Promoter shall not be liable for any interruption to the Promotion whether due to force majeure or other factors beyond the Promoter’s control.

24. The Promoter reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the Terms and Conditions of the Promotion.

25. The Promoter will not be responsible or liable for: (a) any failure to receive submissions due to transmission failures and other conditions beyond its reasonable control; (b) any late, lost, misrouted, or damaged transmissions or Claims; (c) any computer or communications related malfunctions or failures; (d) any disruptions, losses or damages caused by events beyond the control of the Promoter; or (e) any printing or typographical errors in any materials associated with the Promotion.

26. Participants will be solely responsible for any and all applicable taxes and any other relevant costs or expenses which are not stated in the Terms and Conditions as being included.

27. By participating in this Promotion, you agree, to the maximum extent permitted by applicable laws, to release and hold the Promoter harmless from any and all liability whatsoever for any injuries, losses or damages of any kind arising from participation in or in connection with the Promotion, including without limitation, awarding, acceptance, receipt, possession, use and/or misuse of the Reward. The above limitation of liability shall not apply to liability arising from fraud (including fraudulent misrepresentation), death or personal injury caused as a result of Promoter’s negligence.

28. The Promotion is governed by the law of England and Wales.

HONOR MAGIC8 LITE PURCHASE PROMOTION

TERMS AND CONDITIONS

Participants agree to these terms and conditions (the ‘Terms and Conditions’). Any information or instructions published by HONOR TECHNOLOGIES (UK) CO., LTD (the Promoter), with its registered offices at 136 George Street, London, W1H 5LD, about the Promotion at http://www.honor-redemption.co.uk form part of the Terms and Conditions.

THE PROMOTION

Participants who purchase a Qualifying Product from a Qualifying Retailer in-store or online or through call center within the Qualifying Period will be eligible to receive one unit each of (‘Promotional Item’):

HONOR Choice Watch 2 Pro (Black)

Subject to these Terms and Conditions (‘Promotion’), as outlined in the table below.

OFFER

Participants who or purchase the HONOR MAGIC8 LITE (‘Qualifying Product’) from participating retailers** from 8th January 2026 – 4th February 2026 (‘Qualifying Period’) will be eligible to claim a Promotional Item by redemption, to be delivered directly to Participants’ address in the United Kingdom. Any purchase made to the Qualifying Product before 00:00 on 8th January 2026 or after 23:59 on 4th February 2026 GMT fall outside of the Qualifying Period will not be valid. The Promotional Item will be subjected to promotional items’ availability and will be dispatched within twenty-one (21) days of a verified claim. The relevant Promotional Item per Qualifying Product is set out in the table below:

Qualifying Product Qualifying Period Promotional Items* Redemption Period

HONOR MAGIC8 LITE 8/1/26- 4/2/26 HONOR Choice Watch 2 Pro (Black)

*Colours subject to availability 22/1/26 – 18/3/26

**Please refer carefully to the tables below for further details.

QUALIFYING RETAILERS:

fonehouse.co.uk

ELIGIBILITY

1. To be eligible to participate in this Promotion, you must be a private end customer aged 18 or above, or a business end customer, and residing in the United Kingdom (‘Participant’).

2. The redemption must be made by the end user “Participant”, and must not be submitted by agents, retailers, resellers, third parties, in bulk or any third parties.

3. Only three (3) claims per household are allowed. Only one claim per Qualifying Product is permitted. This Promotion cannot be used in conjunction with any other HONOR promotion.

4. Participants who cancel their purchase will not be eligible to redeem the Promotional Item. If the Promotional Item has already been delivered, the Promotional Item will be returned to HONOR TECHNOLOGIES (UK) CO., LTD (the Promoter) at the Participant’s own cost.

5. Participants who return the Qualifying Product to the Qualifying Retailer within Fourteen (14) calendar days will not be eligible to redeem the Promotional Item. The date on the physical receipt issued by the Qualifying Retailers will count as day one (1).

ENTRY

6. Participants may submit a claim for the Promotional Item once the Qualifying Product is delivered. Participants must visit http://www.honor-redemption.co.uk on or between 22nd January 2026 – 18th March 2026, complete and submit the claim form (including providing the Serial Number of the Qualifying Product, Participant’s postal address in the United Kingdom where the Promotional Item shall be delivered) and upload a copy of their proof of purchase (as applicable) of the Qualifying Product from a Qualifying Retailer during the Qualifying Period. Claim form information and supporting proof of purchase documents (as applicable) must be received to be eligible to claim the Promotional Item. See FAQs at http://www.honor-redemption.co.uk for details of the form of supporting documents required as evidence of purchase for each of the Qualifying Retailers and, the information to be provided as part of the claim form process.

7. The Promotional Item is subject to availability, while stocks last. The Promoter reserves the right to replace the Promotional Item with an alternative promotional offer of equal or higher value if circumstances beyond the Promoter’s control make it necessary to do so.

8. The Qualifying Products are subject to availability while stocks last during the Qualifying Period.

9. The Administrator will post the Promotional Item, within twenty-one days (21) days of successful claim validation, to the address provided by the Participant in the United Kingdom.

10. The Promotional Item includes HONOR’s consumer limited warranty, further details (including warranty periods) can be found at: https://www.honor.com/uk/support/warranty-policy/,

11. Compensation for the Promotional Item in cash, its exchange, or its transfer to other persons are excluded.

12. If the claim is deemed to have not been submitted correctly, the Participant will be notified via email and offered the opportunity to provide the required information within fourteen (14) calendar days of receipt of the email. If no response is received within fourteen (14) calendar days of the email being sent, then the claim shall be marked as invalid, and the Participant will no longer be eligible to receive the Promotional Item. It is the Participant’s responsibility to contact us if you have not received an update on the status of your claim within fourteen (14) calendar days.

13. Subject to clause 12 above, claims that are incomplete will be deemed invalid. The Promoter is not responsible for lost, delayed or damaged data which occurs during any communication or transmission of claims.

14. The Promoter reserves the right to withdraw or amend the Promotion or these Terms and Conditions and to disqualify claims which it considers do not comply with these Terms and Conditions at any time at its own discretion. The Promoter’s decisions regarding all promotional matters will be final, and no correspondence will be entered into.

15. The Promoter shall have the right, where necessary, to undertake all such action as is reasonable to protect themselves against fraudulent or invalid claims including, without limitation, to generate or require further verification as to proof of pre-order, as well as the identity, age, and other relevant details of a Participant, deny issuing the Promotional Item, or terminate the Promotion due to excessive fraud. This process may involve HONOR sharing information with third parties.

16. The Promoter excludes liability, to the fullest extent permitted by law, for any loss or damage caused to a Participant arising out of or in connection with the Promotional Item or this Promotion. Without prejudice to the preceding restriction, and to the maximum extent permitted by applicable law, in no event will the Promoter’s liability to you exceed £50.00.

MISCELLANEOUS

17. By submitting a claim, Participants will provide their personal information which will be processed by the Organizer as data controller and its authorized agents for the purposes of promotion administration and fulfillment. Your personal data will be retained for seven (7) years from the end of the Promotion. You may exercise your rights as established in the Privacy Statement. Personal information collected by the Organizer is subject to the Organizer’s Privacy Statement: https://www.hihonor.com/uk/events/redemption/privacy/.

18. The Promotion is governed by the law of England and Wales and is subject to the exclusive jurisdiction of the UK courts.

HONOR MAGIC8 PRO PURCHASE PROMOTION

TERMS AND CONDITIONS

Participants agree to these terms and conditions (the ‘Terms and Conditions’). Any information or instructions published by HONOR TECHNOLOGIES (UK) CO., LTD (the Promoter), with its registered offices at 136 George Street, London, W1H 5LD, about the Promotion at http://www.honor-redemption.co.uk form part of the Terms and Conditions.

THE PROMOTION

Participants who purchase a Qualifying Product from a Qualifying Retailer in-store or online or through call center within the Qualifying Period will be eligible to receive one unit each of (‘Promotional Item’):

HONOR Magic Pad 3

HONOR Choice Watch 2 Pro (Black)

HONOR Wireless Charger Stand (White)

Subject to these Terms and Conditions (‘Promotion’), as outlined in the table below.

OFFER

Participants who or purchase the HONOR MAGIC8 PRO (‘Qualifying Product’) from participating retailers** from 8th January 2026 – 4th February 2026 (‘Qualifying Period’) will be eligible to claim a Promotional Item by redemption, to be delivered directly to Participants’ address in the United Kingdom. Any purchase made to the Qualifying Product before 00:00 on 8th January 2026 or after 23:59 on 4th February 2026 GMT fall outside of the Qualifying Period will not be valid. The Promotional Item will be subjected to promotional items’ availability and will be dispatched within twenty-one (21) days of a verified claim. The relevant Promotional Item per Qualifying Product is set out in the table below:

Qualifying Product Qualifying Period Promotional Items* Redemption Period

HONOR MAGIC8 PRO 8/1/26- 4/2/26 HONOR Magic Pad 3

HONOR Choice Watch 2 Pro (Black)

HONOR Wireless Charger Stand (White)

*Colours subject to availability 22/1/26 – 18/3/26

**Please refer carefully to the tables below for further details.

QUALIFYING RETAILERS:

fonehouse.co.uk

ELIGIBILITY

1. To be eligible to participate in this Promotion, you must be a private end customer aged 18 or above, or a business end customer, and residing in the United Kingdom (‘Participant’).

2. The redemption must be made by the end user “Participant”, and must not be submitted by agents, retailers, resellers, third parties, in bulk or any third parties.

3. Only three (3) claims per household are allowed. Only one claim per Qualifying Product is permitted. This Promotion cannot be used in conjunction with any other HONOR promotion.

4. Participants who cancel their purchase will not be eligible to redeem the Promotional Item. If the Promotional Item has already been delivered, the Promotional Item will be returned to HONOR TECHNOLOGIES (UK) CO., LTD (the Promoter) at the Participant’s own cost.

5. Participants who return the Qualifying Product to the Qualifying Retailer within Fourteen (14) calendar days will not be eligible to redeem the Promotional Item. The date on the physical receipt issued by the Qualifying Retailers will count as day one (1).

ENTRY

6. Participants may submit a claim for the Promotional Item once the Qualifying Product is delivered. Participants must visit http://www.honor-redemption.co.uk on or between 22nd January 2026 – 18th March 2026, complete and submit the claim form (including providing the Serial Number of the Qualifying Product, Participant’s postal address in the United Kingdom where the Promotional Item shall be delivered) and upload a copy of their proof of purchase (as applicable) of the Qualifying Product from a Qualifying Retailer during the Qualifying Period. Claim form information and supporting proof of purchase documents (as applicable) must be received to be eligible to claim the Promotional Item. See FAQs at http://www.honor-redemption.co.uk for details of the form of supporting documents required as evidence of purchase for each of the Qualifying Retailers and, the information to be provided as part of the claim form process.

7. The Promotional Item is subject to availability, while stocks last. The Promoter reserves the right to replace the Promotional Item with an alternative promotional offer of equal or higher value if circumstances beyond the Promoter’s control make it necessary to do so.

8. The Qualifying Products are subject to availability while stocks last during the Qualifying Period.

9. The Administrator will post the Promotional Item, within twenty-one days (21) days of successful claim validation, to the address provided by the Participant in the United Kingdom.

10. The Promotional Item includes HONOR’s consumer limited warranty, further details (including warranty periods) can be found at: https://www.honor.com/uk/support/warranty-policy/,

11. Compensation for the Promotional Item in cash, its exchange, or its transfer to other persons are excluded.

12. If the claim is deemed to have not been submitted correctly, the Participant will be notified via email and offered the opportunity to provide the required information within fourteen (14) calendar days of receipt of the email. If no response is received within fourteen (14) calendar days of the email being sent, then the claim shall be marked as invalid, and the Participant will no longer be eligible to receive the Promotional Item. It is the Participant’s responsibility to contact us if you have not received an update on the status of your claim within fourteen (14) calendar days.

13. Subject to clause 12 above, claims that are incomplete will be deemed invalid. The Promoter is not responsible for lost, delayed or damaged data which occurs during any communication or transmission of claims.

14. The Promoter reserves the right to withdraw or amend the Promotion or these Terms and Conditions and to disqualify claims which it considers do not comply with these Terms and Conditions at any time at its own discretion. The Promoter’s decisions regarding all promotional matters will be final, and no correspondence will be entered into.

15. The Promoter shall have the right, where necessary, to undertake all such action as is reasonable to protect themselves against fraudulent or invalid claims including, without limitation, to generate or require further verification as to proof of pre-order, as well as the identity, age, and other relevant details of a Participant, deny issuing the Promotional Item, or terminate the Promotion due to excessive fraud. This process may involve HONOR sharing information with third parties.

16. The Promoter excludes liability, to the fullest extent permitted by law, for any loss or damage caused to a Participant arising out of or in connection with the Promotional Item or this Promotion. Without prejudice to the preceding restriction, and to the maximum extent permitted by applicable law, in no event will the Promoter’s liability to you exceed £50.00.

MISCELLANEOUS

17. By submitting a claim, Participants will provide their personal information which will be processed by the Organizer as data controller and its authorized agents for the purposes of promotion administration and fulfillment. Your personal data will be retained for seven (7) years from the end of the Promotion. You may exercise your rights as established in the Privacy Statement. Personal information collected by the Organizer is subject to the Organizer’s Privacy Statement: https://www.hihonor.com/uk/events/redemption/privacy/.

18. The Promotion is governed by the law of England and Wales and is subject to the exclusive jurisdiction of the UK courts.

HONOR 600 PRO PURCHASE PROMOTION

TERMS AND CONDITIONS

Participants agree to be bound by these terms and conditions (the “Terms and Conditions”). Any information or instructions published by HONOR TECHNOLOGIES (UK) CO., LTD (the “Promoter”), with its registered offices at 136 George Street, London, W1H 5LD, about this Promotion at https://www.honor.com/uk/promotions/ form part of the Terms and Conditions.

1. THE PROMOTION

Participants who purchase a Qualifying Product from a Qualifying Retailer within the Qualifying Period, either in-store, online, or via a call center, will be eligible to claim certain promotional items (“Promotional Item”), subject to these Terms and Conditions.

Each successful claim will receive the following Promotional Items:

• 1 x HONOR Choice Projector Air Pro (White) - £249.99 RRP

• 1 x HONOR Choice Speaker Pro (Black) - £129.99 RRP

• 2 x HONOR Choice Handheld Fan Pro (White) - £39.98 RRP

Colours and models are subject to availability.

2. OFFER

Participants who purchase the HONOR 600 Pro (“Qualifying Product”) from retailer list below between 7 May 2026 and 3 June 2026 inclusive (“Qualifying Period”) will be eligible to redeem the Promotional Items. Purchases made before 00:00 GMT on 7 May 2026 or after 23:59 GMT on 3 June 2026 will not qualify for this Promotion. The Promotional Items will be delivered directly to the Participant’s address in the United Kingdom following successful validation of the claim.

The relevant Promotional Items per Qualifying Product is set out in the table below:

Qualifying Product Qualifying Period Promotional Items* Redemption Period

HONOR 600 Pro 7 May 2026 – 3 June 2026 1 x HONOR Choice Projector Air Pro (White)

1 x HONOR Choice Speaker Pro (Black)

2 x HONOR Choice Handheld Fan Pro (White)

*Colours subject to availability 21 May 2026 – 15 July 2026

QUALIFYING RETAILERS:

argos.co.uk

amazon.co.uk***

very.co.uk

mobiles.co.uk

e2save.com

Currys Plc

Carphone Warehouse

iD Mobile

Harvey Norman UK metrofone.co.uk

fonehouse.co.uk

Very/littlewoods

Joybuy.com

BOX UK via amazon.co.uk (Five Tech Limited)

***Amazon excludes from sellers on Amazon’s market-place platform with the exception of BOX UK(Five Tech Limited)

3. ELIGIBILITY

3.1 To be eligible to participate in this Promotion, you must be a private end customer aged 18 or above, or a business end customer, and residing in the United Kingdom (“Participant”).

3.2 The redemption must be made by the end user “Participant”, and must not be submitted by agents, retailers, resellers, third parties, in bulk or any third parties.

3.3 Only three (3) claims per household are allowed. Only one claim per Qualifying Product is permitted. This Promotion cannot be used in conjunction with any other HONOR promotion.

3.4 Participants who cancel their purchase will not be eligible to redeem the Promotional Item. If the Promotional Item has already been delivered, the Promotional Item will be returned to the Promoter at the Participant’s own cost.

3.5 Participants who return the Qualifying Product to the Qualifying Retailer within Fourteen (14) calendar days will not be eligible to redeem the Promotional Item. The date on the physical receipt issued by the Qualifying Retailers will count as day one (1).

4. CLAIM PROCESS

4.1 Participants may submit a claim once they have received the Qualifying Product.

4.2 To submit a claim, Participants must visit https://www.honor.com/uk/promotions/ during the Redemption Period, complete the online claim form, and upload the required supporting documentation.

4.3 Participants will be required to provide:

• The Serial Number or IMEI number of the Qualifying Product

• Proof of purchase from a Qualifying Retailer within the Qualifying Period

• A valid UK delivery address

• Any additional information reasonably required for verification

4.4 Proof of purchase must clearly show the retailer name, product purchased, and purchase date.

4.5 Full instructions and supporting documentation requirements are available in the FAQs at

https://www.honor.com/uk/promotions/.

5. CLAIM VALIDATION AND DELIVERY

5.1 Once the claim has been successfully validated, the Promotional Items will be dispatched within twenty-one (21) days to the address provided. However, due to stock availability or logistical circumstances beyond the Promoter’s control, delivery may take longer. In all cases, Promotional Items will be dispatched within a maximum of sixty (60) days following successful claim validation.

5.2 If a claim is submitted incorrectly or incomplete, the Participant will be notified via email and given fourteen (14) calendar days to provide the required information.

5.3 If no response is received within fourteen (14) days, the claim will be deemed invalid and the Participant will no longer be eligible for the Promotional Items.

5.4 It is the Participant’s responsibility to ensure that their claim is correctly submitted and to check for claim status updates.

6. PROMOTIONAL ITEM CONDITIONS

6.1 Promotional Items are subject to availability while stocks last.

6.2 The Promoter reserves the right to replace any Promotional Item with an alternative item of equal or greater value if circumstances beyond its control make this necessary.

6.3 Promotional Items cannot be exchanged, transferred, or redeemed for cash.

6.4 Promotional Items are covered by HONOR’s consumer limited warranty, details of which are available at: https://www.honor.com/uk/support/warranty-policy/.

6.5 As part of the Promotional Items, Participants may receive an HONOR VIP Discount Card included in the gift package. The VIP Discount Card provides access to selected promotional discounts on the HONOR official online store in the United Kingdom, subject to the following conditions: https://www.honor.com/uk/notices/honor-vip-voucher-promotion/.

7. FRAUD AND MISUSE

7.1 The Promoter reserves the right to verify all claims and to request additional documentation to confirm the identity, age, purchase details, or eligibility of the Participant.

7.2 The Promoter may refuse or withdraw a Promotional Item if a claim is suspected to be fraudulent, invalid, or in breach of these Terms and Conditions.

7.3 The Promoter reserves the right to suspend or terminate the Promotion if fraudulent activity is detected.

8. LIMITATION OF LIABILITY

8.1 To the fullest extent permitted by law, the Promoter shall not be liable for any loss, damage, or injury arising from participation in the Promotion or from the use of the Promotional Items.

8.2 Nothing in these Terms and Conditions excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

8.3 Subject to the above, the Promoter’s total liability to any Participant shall not exceed £50.

9. DATA PROTECTION

9.1 By submitting a claim, Participants agree that their personal data will be processed by the Promoter and its authorized agents for the purpose of administering this Promotion.

9.2 Personal data will be stored for up to seven (7) years following the end of the Promotion for administrative and legal purposes.

9.3 All personal data will be processed in accordance with the Promoter’s Privacy Policy available at: https://www.hihonor.com/uk/events/redemption/privacy/.

10. GENERAL

10.1 The Promoter reserves the right to amend, suspend, or withdraw the Promotion where necessary due to circumstances beyond its reasonable control.

10.2 The Promoter’s decision regarding all matters relating to the Promotion shall be final.

10.3 These Terms and Conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

HONOR Magic V6 PURCHASE PROMOTION

TERMS AND CONDITIONS

Participants agree to be bound by these terms and conditions (the “Terms and Conditions”). Any information or instructions published by HONOR TECHNOLOGIES (UK) CO., LTD (the “Promoter”), with its registered offices at 136 George Street, London, W1H 5LD, about this Promotion at https://www.honor.com/uk/promotions/ form part of the Terms and Conditions.

1. THE PROMOTION

Participants who purchase a Qualifying Product from a Qualifying Retailer within the Qualifying Period, either in-store, online, or via a call center, will be eligible to claim certain promotional items (“Promotional Item”), subject to these Terms and Conditions.

Each successful claim will receive the following Promotional Items:

• HONOR Choice Projector Air Pro (1 unit) 

• HONOR Choice Headphone Max (1 unit) 

• HONOR Choice Watch 2 Epic (1 unit) 

Colours and models are subject to availability.

2. OFFER

Participants who purchase the HONOR Magic V6 (“Qualifying Product”) from a Qualifying Retailer between 2 July 2026 and 5 August 2026 inclusive (“Qualifying Period”) will be eligible to redeem the Promotional Items. Purchases made before 00:00 GMT on 2 July 2026 or after 23:59 GMT on 5 August 2026 will not qualify for this Promotion. The Promotional Items will be delivered directly to the Participant’s address in the United Kingdom following successful validation of the claim.

The relevant Promotional Items per Qualifying Product is set out in the table below:

Qualifying Product Qualifying Period Qualifying Retailer Promotional Items* Redemption Period

HONOR Magic V6 2 July 2026 - 5 August 2026 fonehouse.co.uk HONOR Choice Projector Air Pro (1 unit) 

HONOR Choice Headphone Max (1 unit) 

HONOR Choice Watch 2 Epic (1 unit) 

*Colours subject to availability 16 July 2026 – 9 September 2026

3. ELIGIBILITY

3.1 To be eligible to participate in this Promotion, you must be a private end customer aged 18 or above, or a business end customer, and residing in the United Kingdom (“Participant”).

3.2 The redemption must be made by the end user “Participant”, and must not be submitted by agents, retailers, resellers, third parties, in bulk or any third parties.

3.3 Only three (3) claims per household are allowed. Only one claim per Qualifying Product is permitted. This Promotion cannot be used in conjunction with any other HONOR promotion.

3.4 Participants who cancel their purchase will not be eligible to redeem the Promotional Item. If the Promotional Item has already been delivered, the Promotional Item will be returned to the Promoter at the Participant’s own cost.

3.5 Participants who return the Qualifying Product to the Qualifying Retailer within Fourteen (14) calendar days will not be eligible to redeem the Promotional Item. The date on the physical receipt issued by the Qualifying Retailers will count as day one (1).

4. CLAIM PROCESS

4.1 Participants may submit a claim once they have received the Qualifying Product.

4.2 To submit a claim, Participants must visit https://www.honor.com/uk/promotions/ during the Redemption Period, complete the online claim form, and upload the required supporting documentation. 

4.3 Participants will be required to provide:

• The Serial Number or IMEI number of the Qualifying Product

• Proof of purchase from a Qualifying Retailer within the Qualifying Period

• A valid UK delivery address

• Any additional information reasonably required for verification

4.4 Proof of purchase must clearly show the retailer name, product purchased, and purchase date.

4.5 Full instructions and supporting documentation requirements are available in the FAQs at 

https://www.honor.com/uk/promotions/.

5. CLAIM VALIDATION AND DELIVERY

5.1 Once the claim has been successfully validated, the Promotional Items will be dispatched within twenty-one (21) days to the address provided. However, due to stock availability or logistical circumstances beyond the Promoter’s control, delivery may take longer. In all cases, Promotional Items will be dispatched within a maximum of sixty (60) days following successful claim validation.

5.2 If a claim is submitted incorrectly or incomplete, the Participant will be notified via email and given fourteen (14) calendar days to provide the required information.

5.3 If no response is received within fourteen (14) days, the claim will be deemed invalid and the Participant will no longer be eligible for the Promotional Items.

5.4 It is the Participant’s responsibility to ensure that their claim is correctly submitted and to check for claim status updates.

6. PROMOTIONAL ITEM CONDITIONS

6.1 Promotional Items are subject to availability while stocks last.

6.2 The Promoter reserves the right to replace any Promotional Item with an alternative item of equal or greater value if circumstances beyond its control make this necessary.

6.3 Promotional Items cannot be exchanged, transferred, or redeemed for cash.

6.4 Promotional Items are covered by HONOR’s consumer limited warranty, details of which are available at: https://www.honor.com/uk/support/warranty-policy/.

6.5 As part of the Promotional Items, Participants may receive an HONOR VIP Discount Card included in the gift package. The VIP Discount Card provides access to selected promotional discounts on the HONOR official online store in the United Kingdom, subject to the following conditions: https://www.honor.com/uk/notices/honor-vip-voucher-promotion/.

7. FRAUD AND MISUSE

7.1 The Promoter reserves the right to verify all claims and to request additional documentation to confirm the identity, age, purchase details, or eligibility of the Participant.

7.2 The Promoter may refuse or withdraw a Promotional Item if a claim is suspected to be fraudulent, invalid, or in breach of these Terms and Conditions.

7.3 The Promoter reserves the right to suspend or terminate the Promotion if fraudulent activity is detected.

8. LIMITATION OF LIABILITY

8.1 To the fullest extent permitted by law, the Promoter shall not be liable for any loss, damage, or injury arising from participation in the Promotion or from the use of the Promotional Items.

8.2 Nothing in these Terms and Conditions excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

8.3 Subject to the above, the Promoter’s total liability to any Participant shall not exceed £50.

9. DATA PROTECTION

9.1 By submitting a claim, Participants agree that their personal data will be processed by the Promoter and its authorized agents for the purpose of administering this Promotion.

9.2 Personal data will be stored for up to seven (7) years following the end of the Promotion for administrative and legal purposes.

9.3 All personal data will be processed in accordance with the Promoter’s Privacy Policy available at: https://www.hihonor.com/uk/events/redemption/privacy/.

10. GENERAL

10.1 The Promoter reserves the right to amend, suspend, or withdraw the Promotion where necessary due to circumstances beyond its reasonable control.

10.2 The Promoter’s decision regarding all matters relating to the Promotion shall be final.

10.3 These Terms and Conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

We offer three levels of insurance cover designed to protect your device against unforeseen events:

1. Damage & Breakdown

2. Theft, Damage & Breakdown

3. Theft, Loss, Damage & Breakdown

All levels of cover include:

• Protection for accessories purchased at the same time as your device

• Worldwide cover (subject to policy terms and conditions)

• Cover when your immediate family members use your device with your permission

• Breakdown cover after the manufacturer’s warranty has expired

Policies are paid monthly by Direct Debit and may be cancelled at any time in accordance with the policy terms and conditions.

Full details of cover, exclusions, excesses and claim limits can be found in the Policy Wording document.

Insurance is arranged and administered by KTM Device Protection Services Limited (FCA Firm Reference Number is 1040571)

The insurer is Collinson Insurance (a trading name of Astrenska Insurance Limited).

Both companies are authorised and regulated by the Financial Conduct Authority (FCA).

For any queries regarding your policy, including changes or general support, please access your Customer Portal or contact KTM Device Protection Services directly:

📞 0333 900 1177

🌐 ktmdeviceprotection.co.uk

✉ [email protected]

To make a claim, please contact KTM Device Protection Services:

📞 0333 900 1177

🌐 ktmdeviceprotection.co.uk

✉ [email protected]

Please have your policy number and device details ready when contacting them.

To cancel your policy or make a complaint, please contact KTM Device Protection Services:

📞 0333 900 1177

🌐 ktmdeviceprotection.co.uk

✉ [email protected]

If your complaint is not resolved to your satisfaction, you may be entitled to refer it to the Financial Ombudsman Service.

Expertly Modified Stock At Amazing Prices.

We pass our savings directly on to you through responsibly sourced mobile stock from the world's leading manufacturers. By sourcing official devices from trusted suppliers across Europe and beyond - not just the UK - we're able to offer premium smartphones at a fraction of the usual cost. Whatever the source, you always get the best price.

All of our modified stock comes with the full manufacturer's warranty - exactly the same coverage you'd receive with a UK-sourced handset. The only difference? The price.

We purchase exclusively from official and authorised partners, so you can trust that every device meets the highest quality standards at the best possible price. You'll also receive the exact same accessories as the UK variant - because the only thing that should differ is what you pay.

Please note: some handsets may not be e-SIM compatible, and modified devices are ineligible for AppleCare+ Theft & Loss in the UK. 

You will get the exact same accessories as you would if you were purchasing a UK variant of the device. The only difference is the price!

Yes, you will receive full manufacturer warranty with any Non UK stock. This is the same warranty that comes with UK sourced handsets – The only difference is the price!

Please note: modified devices are ineligible for AppleCare+ Theft & Loss in the UK.