Contact Us

We are always happy to help our customers.

If you have a query regarding an existing order please fill out the contact form, including your order number as this will help us to deal with your request more efficiently.

If you are not contacting us regarding an existing order then please leave the order reference field blank.

Alternatively you can contact a member of our sales team on 0333 900 1144

You can also get in touch on Twitter at @metrofone

Call Centre Opening Hours

Monday - Thursday

9:00 - 20:00

Friday

10:00 -18:00

Saturday

9:00-17:30

Sunday

Closed

Bank Holiday

10:00 - 16:00

Please note: Order processing is 24 hours a day.

Contact Address

Unit 5, The E-Centre, Easthampsted Road, Bracknell, Berkshire, RG12 1NF

Please note: This is not our returns address. Any handsets that get returned to this address will be returned to sender. Please click here for returns information.

Returns Address

Returns will only be accepted with a valid returns form. Please follow the link below and complete the form.

Returns Form >

Thank you for registering your interest.

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Metrofone PRICE PROMISE

Beat the Black Friday rush and shop early with Metrofone. If you find a cheaper deal over Black Friday we will refund the difference! We'll even price match against our own great deals, giving you the peace of mind that you're always going to get our best possible price.

How To Claim

1. Send proof (including link to deal and screenshot of basket) of competitors deal to [email protected]

2. One of our friendly customer service agents will validate the deal

3. Once validated, we will make payment via BACS directly into your bank account within 30 days!

Price promise runs from now until Midnight 3rd December 2020 – Any claims outside of this period will be void.

*Price match available against qualifying retailers only. Price match only available where competitor deal is like for like on handset make, model, colour, tariff, network line rental and contract term (excludes any gifts or cashback promotions)
click here to see full terms.